Shipment was delayed twice.  I called Wayfair every day from the original scheduled delivery day, and no one returned my calls until I escalated.  I've had to contact FedEx on my own, and they are equally unresponsive.  Wayfair tried to charge me for return shipping, but after much complaint, they agreed to cover it.  No other apologies given.  Wayfair does not value customers - communication and good response would help.