We bought this for my daughter for her 7th birthday (Christmas Day).  She was beyond thrilled to get it.  We were slightly disappointed that part of the slid was warped and would not fully connect.  It was not a super big deal, but when you pay this much for a toy you really want it to be perfect.  After contacting customer service this past Tuesday we were so impressed.  The new slide piece came today.   My daughter is in love with her Dream House and we are so impressed with your customer service.  Thank you for making this her best birthday!