The 1st canvas print I ordered was defective so I requested a replacement. The 2nd canvas print was also defective. Now when I return it, they have deducted the shipping cost from the total amount I paid. I paid with a credit card, so now I will be paying interest on the difference between what I originally paid and what the company is refunding to the credit card. Poor way to run a business. It isn't the customer's fault that the product is defective. A full refund should be made.