Ordered this "open box" which said it was inspected to be like new...that was a lie. There were no assembly instructions, so I reached out to Customer Service and was able to obtain them; however, it also had a 6-8 in. gash in one side and half of the pieces needed to put it together were missing. They offered me 20% off to keep a sofa with a huge slash in it that I couldn't put together. No thanks - this one went back. It was clear someone had returned it for being defective and there was no one checking it before it was resold, which is highly disappointing and I won't ever try the open box route again. Buyers beware! A shame because the color was gorgeous and it was the perfect size for our space.