Looks and feels great! The other reviews are right that it is a bit firm but I’ve only had it a few weeks and have either gotten used to it or it’s already softening up. Only thing I’d say is an annoyance is that the Velcro on the back pillows is placed really low so they tend to slide down a lot. I’ll likely end up buying a roll of velcro to place higher up and I imagine that’d fix it. 

Delivery was delayed a few days but arrived in the rescheduled delivery time window with no scuffs or scratches. I was able to strategically put on the couch legs by myself but did pay the extra fee for in room delivery.