I received an email from LG indicating there was a problem with my ice maker as reported by LG ThinQ.  A repair was scheduled within 2 days.  The repair tech diagnosed the problem and ordered the part.  He returned the next day and installed a new ice maker.  I was concerned about the repair being completed as we were leaving town for 4 months. 
 Was more than happy with the ease of scheduling an appointment and the repairs completed in a expeditious manner.