I love Wayfair customer service and delivery. I absolutely love my sectional. I bought the fasteners before it arrived because of other reviews but am not having any problems with it moving so I won't put them on. The style is definitely very contemporary so if that is not the look you want I would choose something else. Personally I love the contemporary look. I also love the fabric and color. I think that it is exactly as pictured. I am not having a problem with pet hair. This is exactly what I was looking for but couldn't find in the furniture stores