I can only give it 4 stars so far as I've not yet tried to put it together. The good points though - it arrived as scheduled, it was very well packed, the parts/instruction booklets were clear and easy to read, and all the parts seemed to be there and in good shape. I didn't take everything totally apart though as this futon will be going up to the cottage later in the spring. I'll update this review at that time. One other "extra" - the manufacturer included a number of spare hardware parts. Nice touch.