Ordered and paid for a 38x38 framed print, yet received a 32 x 32 one with the plexiglass (not glass) broken. Packed in a cardboard box with no protective wrap over the plexiglass. Silver frame is plastic and slightly different than pictured, but actually looks okay On hold for 35 minutes and got hung up on, called back & after more than 2 hours, TWO HOURS, on hold, got a very nice rep who gave me a substantial discount. My advice is to buy the print and frame it yourself. Print itself is 5 star.  Wayfair rep redeemed his company up to a 1 star.