Product was delivered missing a key piece (the bottom panel).  Wayfair Customer Service was extremely responsive and had the piece sent to us but, in the meantime, one of the side panels broke. Again, Customer Service was great and had the replacement piece and hardware shipped to us.  Unfortunately, these mishaps meant this project dragged out several weeks for us, instead of finishing up in a weekend. Finally, the chest has been put together and we like it. But I am dismayed at the amount of packaging that I need to dispose of: a big pile of bubble wrap, a huge amount of styrofoam, and 2 big, heavy pieces of particle board. This will all go straight to landfill. I can recycle the 3 cardboard shipping boxes. Wayfair should be working with manufacturers to implement more sustainable shipping and packaging practices.