As always, it's the delivery for me.

I ordered two of these pieces. I opened the first one - no problem and it's exactly as description and I was impressed by the quality. It looked heavier than it actually was. Great attention to detail, I was so pleased. 

I opened the second one - top was shattered. It happens, I just can't get in touch with anyone to really talk about how to returning / refunding this product?! 

If this wasn't such a headache, 9/10.