First of all, I just want to clarify that the Wayfair customer service is trying their best to help. However, the one star is for the bed itself and also for Darby Home Co. This bed is about three times more expansive than a regular upholstered bed because of the hydraulic lift function, but mine doesn't even work. The hydraulic arms are stuck, they just wouldn't budge at all. Why should I be paying the extra money for a bed which cannot perform the lift and the storage function which was advertised??? Also, I tried to call the supplier, Darby Home Co., and ask for technical support, but was turned away because my order was placed through Wayfair, and the supplier refuses to help solve the problem. Normally I am happy with my Wayfair orders, but this particular one is way overprised and the quality is poor!!!