I love this chandelier, its such a statement piece for a good price. When the box came, two of the bulbs were broken unfortunately...sent an email to support and 5 minutes later a new chandelier was on its way and I was given a 10 coupon on my next purchase for my troubles - if I didnt love Wayfair enough, their customer service totally won my heart! Side note....I definitely recommend installing a dimmer to control this light, we have one installed an its usually set to the lowest setting.