We are really happy with this bookcase. It is solid and heavy and looks high end. I had seen a nearly identical style at P B, but it was way out of reach for our budget. So happy to get the look without breaking the bank! It came very well packaged and any damage was minor and easily touched up. It needed a couple of screws to reattach the back where it had popped off, but no big deal. We were expecting the ladder to be wood, but it is metal. Other people think it is wood until they touch it. It looks great, so we certainly don't mind. It was just unexpected. This was a great purchase