Gorgeous chandelier fan!   Everything arrived in great packaging, nothing was broken.   But however the directions are pretty bad,  just some little pictures with no directions.  It will take you some time and effort be warned.   And somehow its  worth it because its beautiful and perfectly balanced.  On all speeds its level and the crystals glow and twinkle and dont  rock around.   The top ring is very difficult to install, in fact we dont have it secured yet, but will work on that this weekend.  The fan did come with a remote, which is very nice.  When you buy your E12 15 watt candelabra bulbs,  which we figured out with trial and error, get the warm ones.  Edison bulbs and daylight ones it takes away from the crystals.   Final word... I love it!