We bought 6 chairs total, 2 in a box. 1 in each of the boxes had a messed up cushion. The bottom has a velcro cover and is stapled at one end, no problem. That is until whoever put the hardware bag into this area decided to enter via the stapled section. You know, instead of opening the plastic bag and peeling up the velcro part. 
Pro: wayfair customer support was very helpful and we have 3 new cushions on the way.
The chairs are comfy and very roomy.

Con: might have ripped cushions
The cushion color is not white as pictured but more of a dark sand.