We ordered two of the same headboards, one queen and one full. Both headboards arrived in perfect condition with all necessary hardware included. Upon unpacking we were impressed at their construction. They are well built and solid. One caveat, however, though the legs have multiple holes drilled in them for bolting to the bed frame I had to drill at least one additional hole in each headboard in order to align to my existing frames. 
Overall we are quite happy with this purchase from Joss & Main and feel that we got a good value.