Product did come damaged but Wayfair and its affiliates have successfully begun the process of getting replacement parts to me. Customer Service is A1 and communication is done in a timely manner. Alot of reviews mention that the leg support bars are not aligned to the legs of the chair. READ THE MANUAL, it tells you which leg supports need to go to which part of the chair. Overall, I'm happy with the purchase and will continue to purchase with Wayfair in the future.