I absolutely love this chair.  I ordered two in Equinox Beige after ordering many swatches.  It has a lovely texture and looks like a $1,000 chair easily.  I looked in several big-box furniture stores and their $800+ chairs were not as nice as this.  I don't think the back pillow is lumpy but several reviewers suggest a down insert which I may try eventually to see if it makes the chair feel more luxurious. The upholstery job is tight and professional.  Love that this is also made in America by Klaussner Home Furnishings.   This is my first online order for furniture and I was very nervous but am thrilled with my purchase.  From beginning to end Wayfair/Joss&Main was top notch.  Online delivery scheduling was efficient and accurate.  Received a call from the delivery guys to alert me of their arrival time.  They were super nice and helpful.