Received items damaged still inside shipping box. No padding such as bubble wrap. My order of totes was just placed inside a flimsy box. A few of the tops were already cracked before I was able to get them out of the box. Ridiculous! Tried calling customer service for atleast 20 minutes,no one ever picked up! Called back a few times,still no response. I called well before advertised calling hours stating customer service is available up till midnight. I used my business ID to place this order. Never again. Wayfair has what I need,but no reliable customer service,lol.