This area rug had a very strong odor, so I have been vacuuming it daily and airing it out with windows open and fan blowing. I called customer service, and she told me my options which included returning it with refund. I really love the design and colors in the rug so I asked the customer service rep to extend the return policy so I could have a few more days to air out the rug. According my google research, some new rugs might give off unpleasant odors. I am hoping that the odors are taken care of, and I can keep the rug.