I absolutely love this chair.  I ordered two in silver/grey.  They look rich and luxurious.  I noticed after I put them together that one of the chairs was missing a button on the tuft.  When I called Wayfair to notify them of the problem, not only did they not give me any hassles, the rep was knowledgeable and helpful on a solution.  He told me that they would send me out a new chair in 2-3 days and that I should receive it no longer than 6 days from the moment he placed the order.  He also informed me to keep the incomplete chair and possibly donate it....Wow....you couldn't ask for better service.  As usual Wayfair/ Joss & Main came thru with professional service.  Will ALWAYS continue to do business with them.