I received an item that I paid for as new but it is an opened box item I believe.  It was clearly a product that somebody had returned as there were dust and dirt on one of the panels.  Furthermore, one of the side panels had the screw holes covered so I had to cut out the wicker covering the holes.  It was too much trouble to try and return it or to get a replacement.  The item itself seems pretty sturdy so had I received a new items, without the hiccups, I would have given it a 3.5 to 4 stars.