I read all of the reviews before I bought this rug, so I wasn't surprised when it arrived. It has a very low pile and isn't very soft. But I knew that. I was looking for a big rug for a small price. And I got it. I didn't want to spend much money on such a trendy piece that I might be tired of in a few years. I love the size and the pattern! It was just what I was looking for! I feel like I got every bit of my money's worth!