Nice rug however it was actually gray while the description and picture clearly depicted tans.  We notified customer service to let them know that the colors/picture were misrepresented in the description.  Would have expected Joss & Main to do more to rectify the situation other than giving us 20% off and a 15% discount on next purchase.  And then customer service would not honor our 15% discount later when I went to use because she said it had expired.  Just disappointed all around with this transaction.