We ordered many rugs for our new home in ample time prior to a Historical Holiday Community Home tour. We were so excited for our new treasures, only to find that most of our order would be a nightmare. When I contacted customer service their employees were very kind and helpful... however the wrong product was sent to us twice! And one of the other rugs was shredded inside when we unrolled it! We tried to have the problem fixed and give them the benefit of the doubt. But after so many attempts and still no resolution we are getting a refund. So dissatisfied! We ordered 5 rugs in all. Only two of them were correct or not damaged. Now we are going to be scrambling to get something in time for our event. Normally I don’t leave poor reviews, but we are so upset about it. Get it together!