The bench arrived in great shape (not a scratch on it) - It was a little difficult to put together (took two people to hold it steady during assembly but that is not uncommon). We also found a screw hole securing the back rest to the bench arms was a little off but with persistence it finally worked. I did quite a bit of research before I purchased this bench and feel we will be very happy with it. I took a picture of it yesterday and already getting compliments on it. I told them I got it from Wayfair.com. Thanks.