We had difficulty assembling the bench (this was NOT our first time assembling furniture!) so I contacted customer service who said they'd do whatever was needed to make us happy with our purchase OR give use a full refund.
They sent out another bench which arrived promptly and was a LOT easier to put together. However, it took 2 sets to make one good bench as several of the pieces of wood were warped! I am very happy with the bench and with Joss and Main's customer service!!