Love the bed, hate the customer service. 

We bought the bed for my daughters 3rd birthday and immediately after taking apart her oldm room, unpacking the box, we realized we didn’t have some of the main hardware meaning we couldn’t put the bed together. After going back and forth with customer service on when the piece was to arrive, we got it a week+ later. Once we got it put together, we realized we didn’t have all the pieces for the ladder. Again, had to wait another 2 weeks for the pieces to finally arrive. 

My daughter absolutely loves the bed, the shelf that attaches to the frame is a really nice touch. Just don’t expect to be able to put it together day 1 unless you take full inventory of your package.