I bought 4 of these chairs years ago and have totally enjoyed them.  Unfortunately, three of the back slats broke off one of the chairs after my son blasted it with a soccer ball.  I called the company trying to purchase replacements slats and spoke to a member of their team who was extremely friendly and said he would be happy to ship out a replacement at no charge.  Imagine my surprise when a brand new full chair arrived at my door a week later.  I was totally blown away.  This is a great company with great products.