My shed arrived with some damage.  I called the store where I purchased it from as the the driver told me that was the step to take.  They contacted Lifetime because they didn't know what to do.  Zachary in customer service was awesome! He is having the damaged pieces sent to me asap.  He even called me back right away when he found out one piece was on backorder and would be 2-3 weeks.  Other than a little damage during transportation, I love this shed already.  It really is a much better quality than my last shed that I kept 15 years.  I can't wait to get the new parts so I can finish putting it together.  Great directions but read it twice and you won't go wrong!