The shipping and delivery was timely and well done. My husband and I need a few friends to move the hot tub to its final location. And it was ready to go for our wedding anniversary. We love it. Only reason I I did not give five stars stars is that I need to follow up with the warranty, because the Control panel is leaking water down to the pump area. I’m hopeful that they will be able to repair the situation. I will give a follow up review.