For years I've been waking up with a stiff neck from sleeping in awkward positions. I've tried so many different pillows and I'm so happy I decided to try this one. I love that it's firm and supportive but still soft and comforting. I like that it's adjustable and the instructions they give for finding the right height and support for your neck and shoulders. There is a smell for the first while but I still sleep so much better than before and wake up without pain.