The pool I ordered came damaged, most likely from delivery handling.  I called Wayfair, spoke to a very nice gentleman out East, he said no problem, we'll get a new one off to you immediately.  Within days, I received a replacement and everything was good.
Wayfair goes beyond in helping their customers.  I also purchased another item, and accidently it showed up and their end as if I ordered it twice in one day.  They emailed me and asked (instead of just sending out two and billing me) did I mean to purchase two, and I said no that was an error.  They adjusted it on their end.  I love this company!