Nice product.  Takes some time to assemble, a flashlight helps align holes for screws in the steps.  It is not very heavy, so might move a bit on solid floors, wood, tile?  Room inside for something heavy or maybe some attachments to the bottom would fix that.  Our dog has started to use it, so that is good.  I liked this unit as the cloth tread covers the entire step.  Missing the tool, but a nice philips screw driver is all you need.  I did not notice any orders either.