I absolutely enjoy the fact that the toaster is cool to the touch during use. I used the toaster to toast frozen waffles using a setting of 3 and the frozen feature. It toasted them just right and evenly. I also used setting 3 for regular slice of bread on the other side and it was perfect as well. The toaster has a cancel feature that is very useful. It can toast thick bagels as well because of the wide slots. The fact that the toaster has an extra lift control is a great benefit, no struggling to pull out a hot slice of bread. The toaster should be placed in an area where the flow of heat can ventilate properly during use. Overall I really enjoyed the toaster and will purchase in the future. [This review was collected as part of a promotion.]