Original shelf came damaged and customer service was wonderful in quickly replacing it! One downfall with these shelves is that they strictly fit 10.5x10.5 inch cubes. NOTE THIS SHELF DOES NOT FIT 11 INCH STORAGE BINS!!!!!!! I am having to hardest time finding cubes that fit.  As you can see we are only using the shelves and have 4 cube storage bins lining the floor next to the shelves that doesnt fit them!