So disappointed!  I got this product in October but being that it is a Christmas tree, I did not set it up right away to make sure that it worked.  Instead, I waited until November 18th to set it up, only to realize that the entire middle section was broken and not working.  There was absolutely NOTHING that wayfair would do for me.  Now I am out $300+.  I am now upset with the product, company AND wayfair.  I have to say that the bottom section looks great, but that does me no good.  Awful way to start this Christmas season!