Well when it finally arrived (delayed delivery twice) the box looked like it lost the fight. Luckily there was no damage. Once setup it doesn’t sit right unless on a carpet. The flap covering mechanics doesn’t stay closed when chair moves. The chair is soft and cushion is plush but it doesn’t seem that wide as described. The remote is touchy and you can’t put heat on by itself. I was so disappointed with wayfair for not contacting to last minute about delays I needed this chair right away.