Missing the ottoman. Still waiting for delivery of this missing piece and some hardware was missing for securing the arm rests. As for the chair, It vibrates more than massages. I read the reviews and all the info on it. One specific reason I purchased this chair is because it says it has rolling bar action which it does not have that type of massage action. Although I'm still waiting for the foot rest, I'm now considering sending it back. We'll see. Honestly, I don't like it.