The first one I purchased broke down a year into owing it, but the company was more then happy to replace it with a brand new one under the warranty because their was no repair shops near my area. The new one has been going strong for almost two years now. I love it because I used to have to bend over or be on my knees scrubbing grout prior to owning. I have five kids and four dogs, it cleans up after all of them, and it's so light even my kids can use it in their rooms.