Came in two boxes. 4 parts. Back, 2 arms and seat part. Reason I gave it 4 stars it took 3 weeks to get this chair. When once they created the shipping label to shipping it to me was 3 days. Why couldn’t this have happened once payment was taken which was immediately. Chair is firm not cushy like it looks. I wasn’t able to put it together by myself I had to have my son and his brother in law come over. So you need 2 people. It looks nice in my home. The massage features are ok. I haven’t tried the heat feature. For the price it’s a decent recliner.