Flames up when you add wood chips, constantly does ERROR code and shuts off, for not sealed properly. And customer service is a joke, can't get through, have been trying for days, email address 'isn't being manned'. The water pan is super cheap metal l. We've used Masterbuilt for years, so we were very excited when it came time to upgrade. We stayed with Masterbuilt because of past successes with it. We should have changed.