This is a high quality product with high tech capability but easy to use. Traeger stands behind their product and gives you total support from the moment it arrives to the packaging and putting it together. This was a gift from our family to the oldest son for his birthday. He enjoys grilling but is ecstatic about it now with his new Traeger. He hasn’t stopped using it since it arrived and has gleefully pointed out all the wonderful features over and over. From the first class packaging and the tools and instructions included to the finely tuned cooking ability this model the Pro 575 has been the greatest hit! We sampled his slow cooked brisket and ribs. I have to tell you the food was beyond delicious and I’m not a rib fan but I couldn’t stop eating them! The best gift we as a family ever came up with and have zero regrets about it.