I ordered the bunk bed in a different color than what arrived.  We opened the box and most of the parts were removed before it dawned on us that it was a much darker color than I ordered.  Repacking it and returning it would have been a hassle and the kids were excited about their new bed.  I called and the color wood that I really wanted was back ordered and would be several months wait.  So we kept the darker one.  That was disappointing but customer service was superb!  So pleasant and not a ‘canned’ response.  I had also called before delivery to be sure the bed was being delivered to our son’s house, not our house and again, customer service was excellent.  We also got texts letting us know 30 min. before delivery.