I wanted to like this carpet cleaner but sadly I didn't like it. First of all, it doesn't have an ON/OFF switch. It literally just turns on when you plug it in. The main problem though is that we have some carpet with medium to high pile and it doesn't work. It jams it up and then the vacuum shuts off. Since it doesn't have an on/off switch that means you have to go all the way over to the wall and unplug it to reset it.