We did have a problem with one of the boxes being damaged in the shipment.  Two boxes were delivered.  One out of the four chairs was damaged.  I went online to the website, uploaded photos of the damage and within 15 minutes received an e-mail from Wayfair apologizing for the inconvenience.  Then 5 minutes later I received an e-mail saying that they would be shipping another chair out to me that very next week.  I really thought their customer service was terrific.  We received the new chair and my patio looks fantastic.  I can't wait to see what else I can buy on Wayfair.