So easy to use and store, really don't know why anyone would say otherwise. I like it that it doesn't become a feature in your garden. You need a good drill to fix it to external walls but after that it's brilliant. No force needed at all to extend it or reduce its just a small lift and push. Very happy with this and goodbye to our rotary line ! I can get a full load on here comfortably possibly 2 depending on how many large items