The cat condo is extremely well-made and I believe made in the USA. We love it except for the fact we have older cats and they have all more difficult time getting down from the top to the bottom of the condo. So we realized this is a condo for younger cats yet well-built and easy to assemble. The return was hassle-free that my customer service rep I was able to take care of very quickly and friendly. This product is so well-built that we are looking online for the same product name to get one better Suited for her older cats