Couch arrived promptly within delivery service window with a 30 minute courtesy call before arrival. Color -- I ordered in "light gray" which is actually a brown-gray linen blend. Please be aware that this will not match any light gray accent furniture -- you're better off pairing with an ivory or a white piece. Couch is firm, which I enjoy -- it is definitely not a "plush" feel that you will sink into. Chaise is actually a footstool with an adjustable pillow which "connects" the couch -- Good for very small people (under 5'2"). Considering buying a second one of these for our living space, which is a small urban apartment.