Yes, the sofa is a bit firm, but not uncomfortable. It's exactly what shown in the picture. It fits well in my small living room and looks really pretty! My building manager won't accept the sofa the first time it was delivered because I wasn't there in person. The delivery guys called me and they were very patient. I called Wayfair customer service to reschedule delivery, and they were very helpful. Although the delivery method I chose is front door drop-off, the delivery guys actually helped me put the sofa right in my living room. A great experience with Wayfair and will definitely recommend!