Of course I was nervous ordering such a large item online. But free shipping...how could I not. This is a great spa for the price. We have a family of 5 and it fits us all plus a friend or two. The shipping went so smoothly. I agree the power is not wonderful with all the jets running but if you have that many people in it and you want to Have a conversation the jets are too loud on high anyway. The light options are fun. I wasnt using it as much this summer since it was so hot here in California. But we have been in it at least once a week on these cold winter nights. It is very luxurious to be able to relax in the spa with the steam from the frigid air emitting off of us. I highly recommend this this tub!