Vanity top arrived with a crack in the countertop.    We sent pictures of the crack and Wayfair insisted it could be fixed and put in a service ticket.  The service person called that he was on his way (from over an hour away) and on the phone stated he doubted it could be fixed.  He was here 5 minutes and confirmed it couldn't be fixed.    We waited 2.5 weeks for the service person to get here and now, 3 days later, still haven't heard from Wayfair on what they are going to do make this right.   Goal today, talk to a human!