My rating is actually for the delivery not the actual couch as the couch itself is great. There’s a grocery store on the first floor of my apartment complex, and for whatever reason the delivery guy decided that the couch should be delivered there and dropped off the package even with the grocery store staff warning him that it was not the right place. Luckily the store has a back door that connects to the lobby of my apartment so I managed to get the package back with the help of a kind lady, but god it was an awful experience trying to navigate through the shelves at the store with this giant package that weighs more than 100 lbs!