When I opened this fireplace there wad a corner on the right top that seemed to be damaged during shipping until I inspected it closely....upon looking close I noticed that the corner looked as though it had been altered or attempted to be fixed after the damage had occurred which wouldn't bw a shipping issue but an issue with wayfair. TThe corner was definately damaged enough that I should have sent it back however sending back a huge electric fireplace by myself with a 6 month old baby in tow seemed more trouble than the damaged corner! Just think if you pay over$ 200 for something it should be flawless...