I originally ordered two of these lamps from another vendor - got one and got back-ordered and the run around for over 3 months. When I found Wayfair carried the lamp, which was also back-ordered - I asked to be notified when it was available. Unlike the other vendor, Wayfair kept me in the loop with a monthly update, notified me the minute it was available, and agreed to meet the price of the other vendor. It arrived promptly and is beautiful: well-made, heavy crystal, quality shade- well worth the price. Imagine my surprise when out of the blue my cancelled order from the other vendor arrived two days later. Even though it came with free shipping, so it's actually a little cheaper, it's going right back. I appreciate great customer service and am willing to pay for it.