I purchased this about a year and a half ago, and it has been used daily since.
The futon  mattress were delivered to the door without issue (the delivery agents actually went above  beyond to help!) and was packaged well.
Assembly was a two person job. It took my son and I about an hour or so. Instructions werent fantastic, but was pretty self explanatory.
The futon is a nice looking piece when put together. The mattress is a decent thickness, comfortable to sit on. Frame makes very minimal noise if tightened properly (and tightened occasionally over time).
The cover on the mattress is removable, which is fantastic for cleaning!
The mattress is getting flat now, but it has been used daily for well over a year. I think that is to be expected with a cheaper mattress. The frame still looks great! Id absolutely recommend this as an affordable addition to ones home!