I think Wayfair is amazing when it comes to customer satisfaction! I had ordered the flip top side table in October, I loved the table but unfortunately the hinges were damaged and the flip top did not work. Contacted Wayfair and they said they would send out a hardware pack. Then responded that one was not available. A day later I received a msg that my order had shipped. Expected the hardware pack but when it arrived it was an entire new table. Thanks so much Wayfair for standing behind your products!