I took a chance on a sofa that I had never actually sat on but I read the reviews and everyone seemed to love it.  It was a little later than expected getting here (over 1 week) and got slightly damaged getting it off the truck and into the house.  Wayfair was very helpful in resolving the issue immediately by offering me a replacement or a discount.  I accepted the discount and am very happy overall.

Pros: Extremely comfortable, fits my needs perfectly.
Cons: Took a bit longer than expected to arrive.