This is the first time I've ordered from Wayfair & when we received the first lamp and got it unpacked, the switch was broke off. It was packaged extremely well so it wasn't damaged during shipping. I emailed Wayfair and they responded immediately telling me they would send out a replacement lamp and to just donate or discard the first lamp.  I've never had a company deliver such amazing customer service.  We received the second lamp and everything worked and it looks great.  Thank you, Wayfair.