Started out nicely (looks great, comfortable enough) but in less than 7 months, dozens of ballbearings started to fall out of the bottom of the chair (staining my rug since they're oily) and then a wheel broke off entirely and in a way that isn't repairable. Even though the product information states a 1-year warrantee, the manufacturer denied responsibility even after I sent photos showing what's broken. Initially Wayfair also said they weren't responsible. Finally, after calling and speaking with someone who escalated the issue, they made it right. (Note: the chat and email is where I went in circles... so just call if they won't initially accept a return!) I still wouldn't buy this chair again because I see the same thing happened to another customer as well (with the chair falling apart) so it clearly isn't just a one-time event.