The loveseat was packaged well and we had no questions. It is comfortable but we wish the reclining function would stay in place. You really have to push back hard & keep at it to get it to recline and STAY in that position , it slides right back into the sitting up position with raised foot rest. Footrest on left side is harder to close than the right one. Seat is VERY firm, but I like firm seats but a lot of people do not. We also ordered the sofa but have not opened it yet as we will be moving in a few months.