I received this headboard quickly, a last minute gift for my son's birthday. but to my disappointment, it looked like a a forklift had went through it. I was really upset with UPS, that they would have just dropped it off in that condition. When I contacted Wayfair, not only were they very sympathetic, they expedited another to me, and told me to just thrown the other one out. In this day and age good customer service at online retailers is at minimum, BUT Wayfair doesn't just offer good customer service, THEIR'S IS EXCEPTIONAL! Way to go Wayfair. Keep up the Great Work! -Forever Customer