I ordered two of these beds, relying on reviews and hoping I wouldn’t be disappointed. I paid for delivery & assembly and I had to reschedule delivery twice because the room was being renovated and wasn’t ready. The customer service reps could not have been nicer and rescheduling was no problem. I have since learned that beds like this can be custom made for 3x the price. The delivery & assembly went smoothly, and the beds are magnificent. They look beautiful and are very high quality. I took a gamble ordering such a large & costly item online and I was very lucky!! Wayfair is excellent to deal with.