Bad service!!!!!!! The rep wasn't helpful when you call for lost of package. They want you to wait at least 8 days to hear back from FedEx. That's very bad. Plus their shipping confirmation email wasn't accurate. They tell you an estimated delivery date which will be on 9/8/16, but then the tracking # showed my order was delivered in 8/25/16. That's way off. What if I didn't track my order until 9/8? That means my order was list for 14 days!!!!! When I called to tell them my package was lost, they contacted FedEx and said there already has a case opened on this.  How did it happen? I didn't call earlier but there is a case opened on this already? Meaning someone knew my order was lost already!! Very weird. I think wayfair system is just bad. They should do something either on their service or their system.