We purchased this online for our 20 yr old daughter, mostly because of free shipping, she lives in another state and we could not help her with transportation of furniture, so this worked great! We were a little worried because I had read other reviews that the instructions were difficult.  I didn’t offer that tidbit of information to her though .  I called when she was setting up the bed, she expressed some frustration with the instructions and said they were  a little confusing, and she had to unscrew it at one point and turn some parts around, but then she figured it out.   She absolutely loves the bed! She said she would give it 5 ⭐️ ‘s for design/style and quality, but only 4 ⭐️ S for the difficulty of instructions.  But hey....She figured it out all on her own!!