Very happy with the chairs. The boxes felt a bit light when they arrived which made us nervous but the chairs assemble well (instructions provided) and look good and we find the weight is fine. Maybe our old chairs were too heavy. There was one bolt that was bent so I called the help desk and without question, she arranged for the despatch of a new set of screws. Oh and the delivery was sooner than it said - which was good and bad. As we weren't expecting them that day we weren't home but the neighbors took them in.