The worst process I have ever gone through. I had to call to make sure the bed was actually going to arrive because it was stuck “in processing” for two months. When I called the wayfair employee, they had to repurchase the bed on the phone because they said our order “had been lost” even though my money had been taken out and I had an order/tracking number. I did not receive the bed until 5 months after that phone call. When it finally arrived, I couldn’t get past the first step of putting it together because it was missing the first three pieces. Even after all of this, I still wanted to keep the bed because it looked nice and I waited so long to get it so I called to see if we could get these pieces shipped. The wayfair employee I spoke to told me I had to contact the manufacturer myself to get the pieces or just return the bed. This was my first time using wayfair and it may be my last. Not worth the hassle or time wasted.