I actually got a defective rug- it had a small hole punched through it, but Wayfair took care of it immediately. Their customer service is excellent- so I still gave 5 stars. The rug itself is beautiful, represented well in the pics online. Some of the previous reviews mentioned it being brighter than in the pics online, which I was hoping for, however, I found it to be true to the pictures online. It’s very beautiful, I just hope it wears well!