I cannot find  way to contact customer service. I did not want to leave this review, just alert you to this horrible situation. This bed had extreme amounts of mold growth immediately after we built. My wife has strong asthma, Alyssa Guerrero. This was cleaned multiple times with anti-mold cleaners, and just returned rapidly. Nothing else in the room molded like this, only this bed. We have had to have mutiple hospital visits and she has had to take a signifigant amount of time off work due to this. We now have removed the bed, the mold is gone, and our room is clean again, now we sleep on the floor as we await a new bed frame. 
I am aware we are past the refund window. Again, we cleaned multiple times thoroughly and assumed it would get better. It only got worse. This is not suitable for a living space, and caused signifigant health issues. Please refund, please reach out so I can offer more feedback.