I have no problems with the quality of the rug or the quickness of shipping and receiving of my order.
My only concern is the color - it states an ivory and the pictures shows an ivory background. The rug I received has a brown background which make the rug much darker than I would like or that I was expecting. I will keep it because I don't want to go to the hassle of sending it back but it makes my room a lot darker than I would like.