Ordering this chair online was a whole new experience for me.    I really had reservations in the beginning about ordering furniture online, to  my surprise it all turned out good,
 I got the chair in (Charcoal) it was close enough to the color online, and that worked.
 I actually put this chair together myself and I'm 67, it was not a big deal at all. The real credit goes to "Wayfair", all the parts came properly wrapped and nothing was missing.. the assembly went smoothly all the holes and hardware matched up. The quality of the chair I would say was "very good", it feels strong and sturdy.  My experience was a positive one and I would  order from this company again.