Ordering was easy. Check
Delivery was on time. Check
Packing was not excessive. 
Assembly video was very helpful. Check. Didn't need the written instructions but kept kept them anyway. 
All the parts were present. Check. 
Allen key metal was soft. I switched to one of my own.  
So far so good. Just finished assembling this morning. The only thing I messed up was reversing the direction of two of the centre bars so that the bottom four drawers couldn't slide in. I was able to flip those around without needing to disassemble the entire unit but I did a little bit of assembly. Whew. 
It looks great. Just as advertised. 
Can't comment on durability. Too soon. Ask me again in a year or two.