Very disappointed in this item, although it cools the room efficiently it leaks water from the bottom drain onto my flooring due to what I believe is an ill fitting plug, according to the accompanying booklet there should be a clear plastic plug supplied, I,however received a solid dark grey plug which does not fit, just sits loosely in there causing water to leak. My unit is now sitting on an unsightly sheet of plastic covered by a towel, not what I expected. I sent an email off to WHYNTER asking for help with this problem, they acknowledged receipt of my email and promised a reply in 48 to 60 hours, not so !! been over a week now and absolutely nothing. Wish I had not purchased this item.