Never gave me an option to enter my shipping address and so they sent it to an address I no longer live at.  Discovered the problem moments after ordering and called to ask that the address be updated.  The agent informed they couldn't do that and referred me to fedex to update shipping address.  Didn't have a tracking # yet and they said I would have to go back to shipper!  Fedex delivered to wrong address and I had to personally contact the home where it was delivered!  I then called customer service after getting no assistance thru the virtual assistant.  I got agent Janice and she stayed with me on the phone while together we called fedex to pick up the package and deliver to me at the correct address. I give Janice a 5 for her ability and willingness to help me solve the problem.  Not sure this product was worth all this effort and I have yet to see if I will love this item.  Still don't have it.