I absolutely love the rug and the quality. BUT I did not appreciate the service. The size I ordered was too small for the room. about 10-15 hours after I ordered, I cancelled the rug because I needed a bigger size. Apparently, the had already "shipped it". On my end it did not show it was shipped until two days after the day I tried to return it. Now I have a rug that is too small and that I do not need/have room for. I would like it returned as I requested it returned way before it was actually shipped.