I ordered this chicken coop and after 1 week the the hinge on the nesting box broke and the ramp broke. The wood was soft and the screws just pulled out when lifting the lid and ramp. I didn't call or report it I just figured I was stuck. After a couple more weeks it was really bothering me because of the cost. I called Way fair and they gave me a full refund. The gal I spoke with was very nice and stated she just wanted to make sure I was satisfied. I didn't expect anything, but I wanted the manufacturer to know. I have since recommended way fair to many friends and relatives. I will continue to shop wayfair.com! Thank you!