We ordered this unit from Wayfair when our central air unit suddenly went on the fritz. It arrived quickly. But when we unboxed it; from the looks of the box, we figured it might possibly be damaged. It was. After contacting Wayfair and providing picture(s) of the dented corner of the metal cabinet, and cracked plastic front cover? They sent us another new unit - no questions asked. Now THAT was service that one doesn't get from many shop online companies. The damaged unit (even w/o it's front cover) still worked fine. Which we installed in our master B/R. And the second perfectly visually fine looking unit we are using in our living room. Thank-You Wayfair for making good on our purchase! I recommend your OUTSTANDING service, and products, to all our friends and family members...R.Lucas