Amazing service!  Ordered this mattress Sunday afternoon, had an email Monday morning saying it would arrive between 11.15 - 12 15.  We were sceptical, but it arrived at 11.16.  Never had such wonderful service 
from anywhere.  Have already used them again.
Mattress was well packed and reasonably easy to handle.  The little knife was a good help and we've kept it for further use.  It was easy to register on line for the 100 day trial, you can't go wrong really. Very happy.  Have ordered topper which is on its way.