I received this pintucked pillow cover in yellow today and although the pillow is pretty and what I expected, I was stunned at the way this linen was thrown into a cardboard box, cover unzipped and not wrapped in any plastic to keep it clean.  I suspect this was a return and no one bothered to seal it in a bag and send it properly.  These products are nice, I hope you don't make a bad name for yourselves with the careless packaging processes.