bought the vacuum nov. 28,2017 since than have bought 4 belts and have gone thru all of them. have just realshort nap carpet but have the vacuum set at the middle setting for higher nap carpet but still eats belts. we were told by a repair center that had the vacuum for 2 months that it just needs to be cleaned at a cost of what the vacuum cost new. we have owned hoovers for close to 40 years but are now considering a different brand