The trampoline is great and the kids really love it.  It was easy to assemble and overall is a pretty good product.  I did have an issue with the safety pad.  Right out of the box you can see that the pad is coming apart right in the crease where it is folded.  Also, the safety net has a little tear in one of the sections near the center.  There was a little warranty card included in the packaging, so I called the number and they said to take pictures and email a copy of the reciept.  I did as instruted and am still waiting to hear back.