The five star rating is for the Pro they sent out the second time. The first pro they sent was 35 minutes late and wouldnt bring stand into room. Im disabled and needed help. The first guy refused and said hed come back in the afternoon to assemble stand after I hire someone to move it to the room where it is to stay. I hired a guy half the size and twice the age of the pro to move the stand into the apartment. When it was time for the Pro to come back, he never showed up or called. I reported the incident to the Handy people and the best they could do is reschedule appointment for two days later. The company was well aware that the stand needed to be brought into apartment and said nothing about it til the first guy refused to do so. Then Handy took the terrible pros side. Very unprofessional on their part. The second Pro they sent was wonderful. Too bad I had to get a flunky the first time. Handy should have sent the real Pro the first time. Ill never use Handy again.