I recently started ordering furniture from Wayfair and am not impressed by the way they deliver the items. Every single time it’s in a torn package and when you report the customer service says it’s fine if the product has styro foam packing then it’s fine. The cancellation policy is completely unacceptable as I ordered an item one day and wanted to cancel it in less than 24 hours and was told that since you r already ordered it and the product has left the warehouse so I have to now pay for a return at my cost. Completely ridiculous. Seems like they just force you to buy it. 
Overall I’m disappointed and dissatisfied by the service and May not order or recommend anyone to use Way fair.