I'm only rating this a 5 star because the first one that was sent to me was a disaster, the box was destroyed, parts were missing. The swing had rust on it and was smashed and scratched in places. However, when I called them they took care of the issue right away. After I sent pictures, they had me throw the first one out instead of worrying about shipping it back etc. They sent a new swing out right away. I've not had it out of the box yet because, I live in Colorado and it's been off and on cold, rainy and snowy. I've shopped from them before and never had an issue. I was pleased that they took care of this. They are a huge company and I give them 5 stars for their customer service. Annmarie