I ordered 2 rockers. The first one that arrived was damaged. I called immediately and they’re resending me a new seat and back. I haven’t received the replacement yet but did receive the 2nd rocker which was perfect!  It took my daughter 10 minutes to assemble—super easy!  The rocker sits well and we love it. I will say that while the color says “red”, it’s definitely more maroon than red...which we actually like better!