Don't let the great reviews fool you. They just haven't had it fall apart yet. Mine broke like all the other reviews. Mine was outside of the warranty window, and unfortunately, I don't use it often, less than 10, maybe even less than 5 times. I loved it other than that. It was phenomenal. And I use a lot of other ninja products (pressure cooker, coffee pot, and pots and pans, with more on the way). However, I'm reconsidering the brand all together with a lot of bad reviews on customer service. You spend A LOT of money on these items, they should be backed up. Even Tupperware brand is lifetime warranty. There needs to change in this company. With lots of love for the amazing ideas in products, either a design needs to change or the company needs to stand behind their products better.