The packaging was really good but somewhere in shipment it had been dropped hard so it was badly damaged when it arrived at my front door. The bottom base is not made of strong enough material to cover the top weight so I'll have to be very careful when moving it around. It wouldn't be wise to try to drag or scoot it on concrete. Other than this problem, it is a gorgeous plinth and I have my Statuary White Peacock sitting on it in my living room in the bay window. Toscana was quick to send UPS to pick it up and I received my replacement quickly. I asked them to inspect it prior to sending, which they did and it arrived in excellent condition. My UPS driver waited while I opened it to make sure it was not also damaged.