Funny story, I ordered this as an open box special.  All that came in the box was the round eucalyptus part, NO numbers, NO hands  NO battery pack....not even a hole in the middle had those parts been in the box, lol.  There was a packing slip  a refund statement in the box, from 1022, addressed to someone in NJ, Im in MA....so its pretty apparent that this was returned  the box was never opened OR inspected!!  I was told the item is discontinued so they wouldnt replace it.  The gentleman I spoke to said they would issue a refund  not to bother sending it back. I really LOVED the whole look of this clock so I was really disappointed.