They sent me a defective product and made it right by replacing it.

The problem is that the bench isn't all aluminum like it claims to be... the back is plastic pretending to be oxidized copper.  The armrails are aluminum with green paint(to simulate copper oxidization).  I would have preferred to receive 1 bench for $250 that was all aluminum or 1 bench that was oxidized copper for 300 than this.  

Lots of mixed feelings here... the customer service was 5/5.
The product quality is 2/5.

Product was defective in shipping, yet the customer service woman was respectful, police, and professional.
Yet after making the deal right, I realized that the backing was plastic and not aluminum.

Overall I would say this transaction was a 3.5/5 or 4/5.

The customer service is the best part of this company... she calmed my rage and did her best to make things right.