Easy to clean, easy to fill water, easy to program, makes an excellent cup of coffee, and hot too.  Overall a win win machine.  However be gentle with the carafe.  It's quite thin and will shatter super easily, and once it does be prepared to toss the machine in the garbage because a replacement glass carafe is impossible to find, or as much as a whole new machine.  I'll be looking at a different brand to replace, sorry to say B&D!