We got this is March and 6 months later she died. Overall, we love the "set it and forget it" element as we have a new puppy. It has been awesome for all the mess that pup created. Fast forward 6 months and it stopped working, leaking water all over. Customer service has been GREAT! In walking through several troubleshooting tasks over the phone, they agreed to replace it. Call was 15 minutes or so and are making the replacement very easy. I would highly recommend even though mine broke based on the performance over the six months coupled with the wonderful support Bissell is giving to their products.