After returning 1 waffle maker, after this one arrived, my picky son said that it "Looks like a really good one".  I said "of course, it's cuisinart!".  He hasn't used it yet so I'll have to update my review probably to 5 stars.  I'm quite sure that it will be Excellent!  And BIG thanks to Tammy customer service rep who provided valuable, kind, professional service and follow up!  Wayfair, You (and us customers) are Blessed to have such a loyal person assisting us!  Thank Her for me and for YOU Wayfair.  Also, Thank You Wayfair for great products, customer service, shipping, returns, etc!!!   Respectfully and Gratefully, Sue S.  My son has used this waffle maker and said that it's Great!!