We were iffy to purchase because of the mixed reviews but so happy we did! My friend who is the biggest coffee snob (i mean expert) came over and she made a cup to try it out. She said it was perfect and simple enough for a person who doesn't know a lot about fancy espresso machines. I love how simple its been and the milk frother works way better than expected! Super super super recommend this for someone who loves those fancy expensive drinks from the coffee shops but is tired of spending so much on a cup a day. We have saved so much in buying this and the price was crazy good.