Well the past couple times I have ordered it Wayfare, what our order does not come in a plastic bag and it is shoved in a box. It is so hard to get it out of the box. When I buy something new, I expect it to be in a clear plastic bag and put in a box that’s not so tight for the item. The foam this pet carrier was mashed smashed so bad And it has handprints on it where I had to get it out of the box. I will never ever buy anything from Wayfare again because this isn’t the first time this is happened to me.