Exactly 2 months after my warranty expired the splash shield on my Ninja would no longer stay in place. Every time I lowered the top the shield fell off. I called the company and they looked at it and said it was not the shield that was in need of repair but the entire base unit. I loved cooking with this. It has only been used for myself and it has been washed by hand. I am disappointed this happened but cant see the point of replacing it when the heating element and controls all work.