Our Hood failed in March and we contacted our home warranty Company and a service Technician came out and had to order parts. The parts never came and finally our home warranty company contacted us and offered us several choices for replacement. The ones we liked were out of stock and we waited until the one we liked was available and placed our order. The hood was delivered promptly by the GE Supplier and we were contacted by the installer last Friday and they set the appointment for Tuesday, June, 18. They were very courteous and professional and performed the job promptly. We love this new hood and look forward to many years of service.