I like the chair very much.  the style and comfort are great.  the packaging is the issue.  1st chair arrived with 2 broken feet pads and bent supports.  Wayfair sent a 2nd chair, no questions asked.  Great customer support/service.  the 2nd chair arrive with 1 broken foot pad.  Otherwise fine.  Wasn't worth the hassle to return and I found a replacement pad.  So, I'm sitting in the chair right now and after some bumps, happy with my purchase.