I found out after the chair was delivered that the pictured design is outdated. The new chair has everything the same but it's without metal studs along the arms of the chair. Wayfair was nice enough to offer a full refund or give me a discount to keep the chair. 
I ended up keeping the chair because it goes well with my decor - however, i thought the metal studs gave a unique style/design to it. 
It is a firm chair - which i am sure the cushion will soften up a bit with time. 

Pros: well made; nice fabric design; easy to put together (just add legs); not bulky
Cons: new design doesn't have metal studds