I gave this a low review because the actual color of the rug is a very dark bluish grey - not the "dusty grey" that it appears online. Delivery was great! The quality of the fiber and pile are great! Very plush and soft. But the color will NOT work with the rest of the rooms decor and need for lighter accents. And 5 STARS to the Wayfair customer service rep for assisting me with returning this item and purchasing an alternative. Very professional, understanding and helpful! Thank you :)