My air conditioning unit arrived damaged. It was badly dented in on one side. Since the box was untouched I figured it was broken before it was shipped so I called PerfectAire to help replace it, but after initial contact they cut off all communication despite my trying to contact them in multiple ways and emailing evidence of the damage to my contact. I called Wayfair to report the damage and the first person I talked to was able to help me and I received my replacement unit within a few days. I'm very pleased with Wayfair's service and will definitely shop with them again!