The mattress was a bit firmer than I expected, but I know this one are a good make, so the quality was what I had hoped. After the second night, it 'gave in' a little and is now really comfortable. The lower back pain I had been experiencing with my old, softer mattress has gone already (four nights),  so I am delighted... although I did wimp out and buy a mattress topper too!The delivery was great. I was kept well informed and got a phone call to arrange the day in advance. The guys who brought it were really lovely, even helping me move my old mattress out of the way, which I'd got stuck in a doorway. It gave them a good laugh and me a bit of a workout. Overall very pleasantly surprised by the value and service. I had read some dodgy reviews so I was prepared for the worst - but I was very lucky.