The actual rug is beautiful…nice quality. Delivery was also excellent. However, in two areas of the rug, the nap is different than the rest of the rug, causing those areas to show up as a different color than the surrounding rug. We are trying to work with these areas to make it not as obvious since it would be a major hassle to return the rug as it is a 9x12 size. This rug was not inexpensive so we expected better quality control.