The chair arrived at my home with a slight, but noticeable, indentation in the side of it.  It appears the chair was shipped from China on its side, and another chair was stacked on top of it, causing the curved "dent" in the side.  This is a permanent flaw in the chair, but I didn't want to have to bother with returning it and getting another one delivered so I asked Wayfair for a partial refund.  They returned 25% of the item's cost to me, which I think is fair.  If you're thinking of putting this chair in a setting where appearance is very important, this could be a problem.  If you're like me, concerned more with utility than with appearance, the chair will do (with a partial refund -- I would NOT have kept the chair if Wayfair had declined to give me a partial refund).