All parts needed to assemble this item were not shipped.  The items that were shipped were well packed and the quality of the materials is good.  Customer service was helpful with resolving the issue of the missing parts.  However I am having to wait more than a week to receive the parts and it still remains to be seen if I will receive what I asked for.  I will happily update the review once I have all the necessary parts and I am able to fully assemble the item.