I bought this bed for my son. My husband and friend was putting it together when they realized we were missing a box. The 3rd box was missing. After contacting customer service without any hesitation a new box was sent. We received that box within 5 days. After the bed was put up my son was extremely pleased. This bed has so much storage, very sturdy and overall a great purchase! I can’t speak highly enough about this company. I am very happy with the purchase and the customer service!