Originally the headboard arrived damaged so I requested a replacement. It was so easy to arrange this all online without any fuss, bother or lengthy phone calls, so definitely 5 out of 5 for Wayfair customer service! This bed looks great. It comes flat packed and its has a lot of parts to put together before its completed. It took much longer than it should as the instructions were not very clear, Once finished I was so happy with my purchase. I'm considering purchasing one for my son's bedroom.