I have always been very happy and satisfied with Moen products.  My father was a plumber and always bought Moen products, therefore, we carry on that "tradition".  Moen stands behind their products 100%.  That is why we contacted Moen directly rather than going back to the store where we purchased the faucet.  We needed to replace a faucet I loved.  Unfortunately, it was a discontinued model.  When contacting Moen I was given options of which faucet I could replace our old one with.  Perhaps I made a bad decision.  I do like this faucet and the features, but liked the old one better - it had an extended faucet which reached nicely into our large sink.