The first that I ordered came damaged with some dents and dings and Wayfair jumped right on board and sent me replacement ones immediately with no questions asked.  You can always count on getting the very best customer service from Wayfair! Overall the cribs are durable the only complaint I have is I don't really like the kind of casters that it comes with on the legs,  I think those could be a little more durable but other than that it's a great crib!