This was a great experience from start to finish! I had to use the chat feature a couple of time regarding the delivery, however both agents were amazing, helpful and friendly. The gazebo went up like a dream, no issue, took 3 of us about 7 hrs. I absolutely love it. Only one small disappointment, I ordered a 12x14 however those are the exterior measurements so the actual space under is  a bit smaller than I expected. Over all it’s not a big deal and it looks beautiful in my backyard