This is one AWESOME machine! At first I thought something was wrong because the single serve k-pod was leaving 1/2 the grounds in my cup. I contacted the manufacturer by email and they responded right away asking several questions. It turned out that it was the brand of coffee pods I bought. I had no problem with other k-cup pods. The carafe side is great. First off the water pours into the reservoir with ease - no water dripping over the edge of the carafe...yay!!! Second, I like the option of the bold brew. Third and most important...the coffee tastes great!! I have spent extra money on coffee makers thinking the coffee was suppose to be so much better, but was disappointed. I LOVE this coffee maker! Having the single serve option for that one cup when you don't need a full pot is fantastic! I bought this to put in a vacation rental so our guests have the option of regular brew or k-cup. This is a coffee maker that will be my next purchase for my home!