Everything, So far works just as described in the description! I had my back surgery a week ago yesterday , and it really makes it easy for me to get in and out of the chair so much easier as the doctor suggested. The material is soft and comfortable. I love the 2 cup holder idea, and the dual charging ports keep my phone and iPad charged. I can sleep in the chair day in and day out without adding discomfort to my surgery. It by far has been the BEST piece of furniture we have bought .