I purchased the microwave oven in March 2023.  The first one arrived mid March and was installed over the weedend.  After removing the protection tape and pading from the door we found a dent in the door handle.  It was very notifable so I contacted Samsung.  The associate understood my situation and notified me that a replacement would be ordered and was recived a few days later.  Samsung provided good support.  Overall the microwave performs good and has good features.  I like the auto sensing features and the overall appearance.  The microwave size provides better clearances for over the range microwaves without issues with the microwave capacity.  The only thing I wish could be better is for the numeric pad to light up once something is selected. This would be helpful especialy when the kitchen light is not on. Good choice for a microwave oven.