Product arrived in excellent time frame. 
The box was torn but didn't look bad. Torn the box apart to assembly.
1-One of the lid hinges were bent, so lids would not align properly. 
2-The front aluminum face panel where the knobs go was badly damaged
3- The main burner , horseshoe burner ,does not operate completely, only lights half way around. 
After reading all the reviews, noticed either good or bad had damage concerns. Wondering if these products are returns?
Overall I am happy with the purchase, spent a little hammer time with it. Not perfect but doable. 
Read a little about your customer service and didn't want to ruin my day.
Happy grilling!