When I got the chest put together the drawers did not line up and I had to lift the top to get the top drawer in. 

When I called they quickly gave me a refund and when I wanted to return the 2 other chests that I ordered, they processed that return quickly and were very nice(you do have to pay postage). 



Pros: The operators on the phone were efficient and qualified.
Cons: The quality of the merchandise.