I got this open-box, and it was in good condition as far as I could tell. It did come with three sets of assembly/repackaging instructions and screws, and two screw driver tools. Better too many than not enough I suppose. The cover over the LEDs is a rubbery material, and it seems like it can pop out, but I'm not willing to see if it can or is supposed to. I love the dimming feature, which is a major reason why I got this, and I find the shape very attractive. It could be a pain to keep clean due to the chrome finish, but since the dimmer switch is attached to the cord, you won't need to touch the lamp once it's in place. I would recommend this if it's on sale.