Normally i have nothing but great things to say about Wayfair, every time I have ordered it has been outstanding. This is the exception. I ordered a large sectional. All the pieces were there and it was easy to install. Unfortunately they dropped off an extra item that I did not order. It is a full size pull out sofa. I contacted customer service and they said the delivery company will contact me. Nothing happened. I called back and they told me someone entered the information wrong. Still nobody has contacted me. It cant donate it as there are pieces missing and I cant throw it away as I live in a high rise. It has been sitting in my kitchen and I was told it could be 2 weeks. This is unacceptable. I do not have room to store this and I am now paying and additional $125  for a third party to remove it.