Overall, I really like the chair. It's very comfortable. It's more comfortable to me than my old leather chair, because it's soft and not sticky. 
I wish the color was a little more yellow brown (camel) than taupe, but I can live. 

It does have a defect on the back of the chair (see photos), but I didn't even try to contact support, though I am sure they would replace it without question. It's just not a big enough deal to me to worry about it. But that's why I rated 4 stars. 

It's super comfy and I would buy it again.