This is the 2nd item I've ordered from Wayfair within the past month.  The first item came damaged.  The packaging was a mess and the item inside, due to not being packaged properly, was broken in more than one place.    I believe in giving a second chance so I ordered the Wicker Storage Seat Ottoman.  The castors were not installed properly and some of the hardware was missing.  The packaging again was in bad condition and again, the item inside was not protected properly.  I love the items that Wayfair offers, just wish I could finally get something that isn't broken in some way.