I was disappointed to see that one of the chairs were thrown in the box.  Obviously, it had been returned because one of the mechanism were bent.  All of the screws, washers, etc. were thrown in the bottom of the box.  Washers were missing making it impossible to put it together.  First and last time ordering.  Update:  In speaking with customer service, the manufacturer is supposed to contact me.  Fingers crossed they will send me a replacement soon.  We'll see!  Customer Service was helpful and friendly.