I love the lamps BUT I do not think your ‘no returns policy ’ for Open Box items is fair. I purchased three of these lamps, all with the Open box discount. I expected that previous customers would have returned them because they didn’t like them, and not
because the items were all DEFECTIVE. We found that the drilled holes on the plates where the screws go did not line up with the other pieces. Fortunately my husband is very handy and while it took over an hour, he was able to come up with a solution to get the 1st light installed. However, I imagine most folks would have been stuck. If you are going to have a no return policy, you should ensure the item is not defective before selling it to an unsuspecting customer.