Seat cushions are quite firm, but I tend to like a more firm couch than soft. I ordered the Hootie Metal color and it seems to be just a bit darker than I was expecting, but it's a great neutral color that will work with a variety of styles. The upholstery is a little rough, but I wasn't expecting to get top quality for paying $600. My sofa came damaged with a hole the size of a nickel on the side. Rather than return the sofa, Wayfair gave me a store credit, which I am pleased with. It took about two months for the sofa to arrive, which was annoying. The sofa will very comfortably seat three people, but you could easily squeeze in a fourth. All in all, a decent sofa for the price.