This is not a quality product. We have purchased several other things with Wayfair and this is the only product that we were not satisfied with. The sitting cushions are extremely firm and uncomfortable. The side piece is flimsy and after only sitting on the couch and leaning against it a couple of times, it completely broke. The service from Wayfair was amazing and easy once I got a hold of them. If you can't get through to them on the phone, email them.