The packaging of the chair was poor given the extremely roughuncaring handling of heavy, larger or anything other than a small item that fits into a mailbox. By looking at the box, I thought that the chair had been broken in half or parts had fallen out of the badly damaged box.  The chair itself is very comfortable (even for a largerheavier person). I would suggest that the manufacturer put a rubber wheel caster on the unit rather than the much cheaper plastic ones that are used.