Update:  Customer service was great and quickly sent out the hardware package I needed. 
I love the bed!
Original post:  This is the first item that I ordered from Wayfair and I'm extremely frustrated.  I took my old bed out to assemble my new bed.  I lined up all the pieces and discovered that the bolts/washers were not included.  Can't assemble a bed without those, so I need to wait for days to receive the parts or go out and purchase them.  The other thing that was frustrating was this bed is advertised as being made in the USA, however, the box states "made in Vietnam".