I bought this bed frame for my son. The first bed frame I received was marked. I email wayfair and sent photos of the damage. Straight away they sent me a brand new bed no hassle. They also told me they could collect the old bed frame or I could donate it to a charity. I contacted a local charity and they were delighted with the donation. Bed was very easily put together and so far very sturdy. I am very happy with my purchase.