When I received the ceiling fan/light was packaged perfectly. However when our contractor installed it the fan part would not work. The next day I called wayfair customer service and they were outstanding!! She immediately shipped me a new product. I can’t say enough about how well I was treated . Package arrived in 2days!! Contractor installed new one and looks beautiful. ❤️ it!!  I’m ordering more thing now. I give it a 5 ⭐️ 
MO Girl