This was not a great situation. I ordered this bed thay was supposed to arrive on a Thursday, it came Saturday. It arrived in a beat up box with holes. There were missing parts, stains on fabric, and bent up pieces. I had already gotten rid of my bed and had to sleep in the foor on a mattress until a new one arrived the following week. Although they were able to send a replacement it was still an awful experience as my husband was leaving town when the replacement arrived for military duties. I was unable to assemble the enw bed without some assistance. I let customer service know and asked about having it assembled as a way to resolve the situation iw as in, they were unable to do that. I later sent my concerns via email with pictures to show what I originally received and they sent me a 10 off my next purchase coupon. At that time I was still waiting on the replacement bed and definitely did not have any faith in future purchases from wayfair.