You get what you pay for. These are cheap chairs, cheaply made. They look ok when they're assembled and are comfy enough. Two of the chairs I ordered didn't fit together; holes wouldn't align or there were no holes where they should be - the most infuriating thing when you're putting together flat pack furniture! However, customer services were brilliant, as others have said. I bought these chairs to make do until I can find some I really like and they will serve that purpose well.