My very handy husband had a difficult time w/ two of the four chairs that we purchased. One went together very hard (had to redrill a hole or it wouldn't work) and the other one had off balance legs that no matter what he did they wouldn't sit level. That being said, I gave them 5 stars as the other two were perfect and Wayfair's customer service is off the chart fantastic. They took care of the problem chair w/o even a quibble. They are a beautiful addition to our remodeled kitchen and are exactly as pictured. You have a permanent customer.