I order this comforter and read the label
To ensure it was machine washable which it was. When I got it out of the washer it was all ripped up with cotton coming out of it. I instantly called spoke with a customer service associate, she verified it was machine washable also and immediately order me a new one free of charge. The new one arrived and is perfect!! It looks exactly like the picture and is soft and comfortable!!! I appreciate the wonderful customer service! That solidified me as a permanent customer!!!