Product itself was perfect. Wayfair's customer service definitely needs work!!! They do not care about their customers. I had them put specific delivery instructions on this order and the carrier failed to follow them. I'm disabled and am not able to bring this 60 lbs item up steps. The carrier left the box outside without notifying me they were even here and I had directions not to arrive until after 3pm and they arrived at 1:57pm. Now i can't get the item up to my apartment. Don't order from this company or your delivery instructions will not be followed. Wayfair needs to communicate with their shippers to guarantee customer satisfaction more!