HORRIBLE CUSTOMER SERVICE!! Asked for a replacement headboard, was told a full replacement would be shipped Dec 18 however “report” still had to be approved for replacement, thus would not be shipped Dec 18. Turns out all info was for the wrong bed and had to call again to file another report for the correct bed and still go through the process of the resolution department AGAIN before shipping the item. Now there’s a double delay in shipping, more wasted time for repeating myself and giving the damage details, more wasted time waiting for approval and more wasted time in receiving the replacement item. And Wayfair DOES NOT EXPEDITE shipping despite their errors. This is not even remotely good customer service….avoid ordering any items from Wayfair as they do not take responsibility or accountability for their actions.