This rug was rolled unevenly and then tightly shrink-wrapped. The edge was crimped so tightly that I decided not to finish unrolling the rug.  I immediately requested a refund and submitted pictures to document my claim.  I received an email from Joss & Main informing me they would contact me within 2 business days to complete the return process. I have not been contacted. I've sent another email requesting a refund. Not at all impressed with this company or their customer service.