The best part about my purchase through Wayfair is definitely how easy the process is to fix problems. My rug came damaged so I used the link in my delivery confirmation email and within 5 minutes I had a new rug headed my way at NO cost to me! To make it even better, a Wayfair representative, Kelly, called me the next day to check on my concerns. Thanks, Wayfair! I’ll definitely be using your services again because I know I can count on you to get it right!