1We ordered a terracotta rug and got a grey striped rug! (See pictures) It’s a pain in the neck for us because this is a vacation house so someone has to drive hours to get there just to receive and exchange the rug!  It’s not like its a set of towels I can just send back UPS. Major error - but they did not offer any discount, etc but just told us to send them a picture of the wrong rug, send them all the order information etc etc. so we have a big hassle because we are’t there now for their big mistake.