I was really looking forward to this rug’s arrival. However, I was disappointed to see that when opening the rug it looked MUCH lighter than than it appeared in the image on the website. While that was disappointing, that wasn’t the end of the world and I figured I’d just return it. Unfortunately, I ended up only having the option to drop it off at fedex and an unavoidable fee of 24.99 knocked off of my refund price. So ultimately because the image incorrectly advertised the item, I spent 25, some garbage bags, paper, ink, gas, and my time to return a rug and end up with nothing. Even after chatting with customer service I was told nothing could be done. I ended up going to RugsUSA instead.