Product was supposed to be new but was obviously open box & arrived damaged from someone else's obvious attempt to assemble. None of the swivel mechanisms work. We couldn't get them to budge and I imagine this is why they were already returned by a previous customer. The cushion color is also off from the image, and the set is cheap looking. We tried to return the set, but Wayfair just passed us off to the manufacturer, who requested photos, which we provided. After we sent in the requested photos with detailed explanation of the multiple issues, the manufacturer just stopped communicating with us, so we can't even return the set. Extremely disappointed with this and feel like we just threw the money away. Really wish we'd just purchased elsewhere.