My last toaster was a joke. Frozen waffles cold at the top, bagels charred, after several consecutive toastings the temp went nuts. I upgraded to this Black and Decker 4 slice toaster and haven't been happier!! The frozen feature actually works like it should. Frozen waffles heat all the way through and all the way around. Bagels, oh my gosh bagels come out perfectly toasty!! Toast after toast everything comes out great. This nifty little toaster has made our family morning routine a happy and easy one.