I’ll start by saying I do love this coffee machine. It’s very easy to use. The water containers are really big so you don’t feel like you have to fill up the water a lot, even though we use it all the time. I love that you can do the K cups and the little espresso cups. I’m offended by how much trash they create so we got the reusable K cups, they work great. I haven’t found the same thing for the espresso cups. The only reason I gave the machine four instead of five is like some of the other reviews say the steam wand is a little difficult to use, it doesn’t come out very far so I had to set mine on the edge of the counter to where I can lower my cup rather than tilt it.