It did take a while for the parcel to arrive but I understand that is due to customs and having to go through that procedure. Since I had an appointment and it was past 11:30 a.m. (my instructions said to deliver by 11:30 am)I followed your site instructions and put a note on the door saying "No signature required" and an arrow pointing to the right advising I would like the parcel left on the porch.  What I did not like was the box was not sealed properly and  it was partially open. The packing tape was not secured. Its a good thing it was just a pillow. I don't know if I will use your service again. This was the first time I tried it.