The carrier delivered the chair on a very rainy day and left it by my garage instead of bringing it up to my front door (a flight of stairs and there is an overhang where it is DRY). It was SOAKED. I called Wayfair and spoke to Leslie who was AMAZING. She offered to ship another chair and assured me that it would be delivered to my door. The chair is stunning and I am very happy with my purchase. Wayfair's customer service is top knotch! I will definitely be ordering from them again.