I ordered this one and a replacement and both came with the bottom edge all torn up. They do not cover the bottom edge when shipping it. After 2 attempts I just kept the first one which was slightly better than the second. Pretty disappointed that they can't seem to package it properly. I also needed to add some velcro under the cushion because it slides off every time you sit on it. Once I added the velcro it works great. I opted not to use the caster wheels because I didn't want it to slide all over the room. The pillows are awful in my opinion. They are over stuffed and take up half of the chair and vinyl pillows don't feel good so I just threw them away and added my own throw pillows and now with all those adjustments it works great for me haha