Arrival very professional and quick. Opened both the chairs. Put one together and delighted as all went well. Started on construction of second one and what a shocked when there were parts of the chair that had no drilled holes. Took some alignment and work to get it sorted and as not so good at diy it was stressful. The reason we did not send it back was the first one was fabulous. The quality of the second one was not as good in that holes missing and scruffy paint work but we have sorted all the problems at extra expense to ourselves but we are now happier. It would have been more stars if all had been good in fact probably five stars.