I had my cooler for 8 months before it completely fell apart on me. 5 of those months were through the winter and it did not get used. I contacted support about my strap breaking while carrying the cooler. They responded and a month later they sent me a new strap. Unfortunately, during the month I was waiting on the new strap I was still needing to use the cooler and it ripped on the inside. At that point I was so frustrated with the cooler that I threw it away. I would not recommend spending money on these coolers.