First thing that that comes to mind is that the towel bars I ordered were not packaged properly. Towel bars are long and fragile based on the way they are shaped, however my towel bars we placed in an oversized flat box without the support inside needed to keep the item from getting crushed. The box arrived smashed and the Bubble Cushion inside was not placed in a way to protect the item, it was loosely thrown in the box. I am very disappointed because one of the towel bars has a dent on the round bar area and will be noticed everytime a towel is removed or replaced. I paid a higher rate for shipping and "HANDLING" to Honolulu, Hawaii and also waited a little longer, it would be a waste of my time to ship back for a return or exchange if Wayfair does not have the proper procedure for packaging, damage would only happen again. Expected more from Wayfair.