First bed came and the foot rail was cracked. Customer service was very nice and replaced the entire bed, since ordering a replacement part was going to take 2 weeks. CS told me to keep the old bed. New bed came and foot rail on that one is also cracked and there's a spot where the material is coming off on the headboard. I mixed and matched parts from the old bed with the new one to get one bed. The screws wouldn't line up easily. It took me hours to get one screw to line up with the barrel nut on the headboard. I finally got it. This is not quality furniture. Do not look at it closely. You'll see uneven paint, dings, scratches and things that don't line up perfectly. The drawers don't have tracks and just roll on the floor. This isn't ideal for a 4 year old who doesn't pull and push things straight on. I love the idea of the bed and it looks pretty put together. We will make do for now, until we can buy her a better quality bed. Pretty disappointed :(