I love my chaise lounge. Like others before me, my mom and I had trouble putting it together when it arrived. The holes wouldn't line up. Customer service was great and sent me a replacement within a week. I had no issues with the replacement and like to lounge on it when I'm home. When I'm not home, my dogs find it comfortable too. The other chaise, I gave to my brother. 2 out of the 6 holes wouldn't line up so I was afraid to put my full weight on it as I weigh 200 pounds. My brother weighs considerably less than I do and has no problem lounging on his chair.