I ordered the gray chairs.  They are a much darker gray in person and the cushions are very rough- not soft against your skin. Also, I'm hoping that the cushions will break in and become a little softer because as of now they're not that comfortable. I will say one thing about the amazing customer service I received from Wayfair. When I called them about my concerns they tried to do everything they could to rectify the situation. Ultimately, I kept the chairs because I have company coming and didn't want to be without chairs.