The refrigerator arrived a few days ago.  We had to call the manufacturer as it arrived without the screws to attach the 2 handles.  Then in reading the instruction booklet, it indicated that the freezer would have to be manually defrosted every 3 months.  One reason we purchased was that on your website it states in 2 different places that the freezer is "frost free" and "automatically defrosts".  We were confused and I tried to in vain to sort out via chat over the weekend- to no avail.  There was no response.  Yesterday, we were on hold for over 80 minutes to ask one of your customer representatives.  They said they would contact the manufacturer and we should hear from them in the next day or two.  We are hopeful that the freezer is truly frost free/automatic defrost.  And so far the appliance is working well.  However, it should not take us so much time to clarify whether the freezer truly is frost free.  We will feel deceived and cheated if not.