The first thing we noticed on the refrigerator was that the door of the freezer makes a noise when it closes.  The design causes this.  It's a little annoying but doesn't hurt the function.  It closes completely.  Otherwise we have had no problems, but it took a while to learn how to make the ice and how to turn it off and we still have not been able to release the ice.  We have to take out the bin and pour it out.  The unit is beautiful but it has those problems.  Filtered water is great.  Is there a place to call to have someone solve our problems?