Delivery on time and excellent.  Opted for the inside house delivery .  The box was well packed and the assemble very easy.  I opened the bottom first and turned it over and lifted the box .  Very minimal assembly ( basically the legs and the sides ).  The queen bed is nice and "firm".  We wanted firm so it is not a surprise for us.  Other review also mentions that the bed is firm.  Serta mattress. Good workmanship no tear and very well pakced.