The tree I ordered was a disappointment however trying to return it was a nightmare!  There was no phone # available for quick c/s and I had to deal with online customer service reps who took all my info and then said they could t help me and sent me elsewhere.  Then I had to go thru everything all over again and they kept sending me msgs like “keep the product and get 20% refund”, then show the amt.  this went on for quite some time and finally I was given a choice to text, email or just a random # was posted, nothing to indicate what the # was for.  I opted to call that number and after 2.5 hrs of my time wasted I got a real live person.    She was lovely but I wasn’t.  I apologized knowing none of this was her fault but to please pass along my frustration and how annoyed I was.  I WILL NEVER ORDER FROM THIS COMPANY AGAIN!! B.