I originally ordered this toilet through another company--it arrived after waiting on it for 3 months--however, the box was in very poor condition and pieces of the toilet were falling out of the bottom of the box.  It actually left a trail from the UPS truck to our house!  The return was very difficult as well as getting our refund.  We ordered through wayfair and it came very quickly and perfect condition!  It was delivered by a private company in a van and the communication prior to delivery was fantastic.  The toilet is getting ready to be installed soon on a new build.