I recently purchased this tent for an upcoming trip with my family of 4.5 (Wife, dog four year-old, and two year old). I encountered a slight shipping issue (turns out my tracking info got switched with another item). I sent an email and followed-up by phone the next day. The Customer Rep. (Dominic (sp?)) answered my call, and actually remembered my name from my email. He knew exactly what the issue was and took care of it quickly. Regarding the tent, I haven't actually camped in it, but I did set it up and left it in the backyard for three days where we received over an inch and a half of rain. I was a little worried the tent would not stay dry given its large size and minimal rain size, but it proved up the challenge. The tent stayed near bone dry. The only water that did come in were a few drops near the doors. Given the amount of rain, I was impressed with this result!