This electric fireplace arrived damaged. Then the manufacturer stated that they would replace the parts. They delivered new parts 3 weeks later and those parts were also damaged. I have requested a refund from Wayfair and Real Flame numerous times and neither has yet to refund me. Now 8 weeks later, I am out $1,500 and still have a completely damaged fireplace sitting in my living in pieces. I have reported both vendors to my credit card company.