I haven't used this oven yet, but we are highly disappointed in the way it installs. We installed it ourselves-no problem, right? Wrong. We could not get the top of the oven to set against the cabinet as it should. Everything was level, sides were snug to the cabinet. A serviceman came out to look at it and told us that is way it is supposed to be to make it easier for servicing the electronic panel. After he left, we chose to drill a hole through the metal surround (behind the front panel) and secure it to the cabinet with a couple of screws. It looks better, but it's not perfect. Also, the door does not sit flush with the top of the oven. I'm told that the insulation will flatten after being used a few times. We'll see..........