When the first trunk arrived all 3 hinges were pulled out of the wood and the two hinges that keep the lid from falling back were stretched so now the lid does not even close. Wayfair was nice enough to send me another trunk which also had some damage to one hinge but nothing like the other trunk. I blame it on poor packaging and the fact that the lid overlapped the base by a small amount. I was given a discount on the second trump but do believe my days of ordering furniture by mail are over.