When product was shipped the tracker only reflected 3 of 6 pieces. As they began to arrive and we noticed several missing pieces we contacted your customer service and they emailed saying they would look into the situation and  respond to us shortly. Nobody ever did. We did notice additional pieces showing on the tracker over the next week and all the pieces were eventually received but customer service should have contacted us with an update or to check with us regarding the status then or at the end.