I received the Newair ice maker and went through the setup and cleaning process. The drain on the new unit did not work so I contacted CS right away. I purchased this unit because of the many 5 Star reviews that I read and found that Customer Service was just as stated. I was assisted right away and received the replacement unit before I could get the return unit labeled and shipped. Fantastic CS Newair. I have the new unit and all is working well, I am very pleased and would recommend Newair.