I love my new washtower it gets my clothes extra clean and it’s super convenient! I love how I can control most of what it does through the ThinQ app and it give me gentle reminders and recommendations. However I do not like how I was offered the LG premium Care with it as soon as I bought it then after it’s almost impossible to get help adding that service on to my new purchase, they all tried to deflect the situation and put it off on the retail store that I bought it from .