My experience with the over the phone saesperson was  a perfect time  and l would ask for her again.  l received notice of the delivery and it was right on time and earlier than quoted.  My fireplace insert was exactly as ordered works fine and l called to list the warranty got another person and he gave me an 800 number and a 1 year warranty which  also. l think is fine.  Price was fine and would do business with you anytime in the future