1st shipment had chemical fingerprints on top of the photo (assuming during the assembly of the photo on wood), the second replacement shipment arrived with slats broken off.  I tried to glue it back on after taking the finishing nails off the broken pieces, but then discovered blue spots on the photo. I love this manufacturer but perhaps attempting to put a photo on wood is just not meant to be.  Wayfair was wonderful with responding right away and set out a replacement without questions.  I have not yet heard back from them with regard to my second request however, so I will now have to call in and see what I need to do.