My cute welcome snowman was delivered in reasonable time. It was a 3 piece yard decoration I needed to assemble. This was my second order with Wayfair, the first being drapes & rods in late summer. My snowman had a flaw with a damaged attachment tab at the bottom of the head piece meant to be inserted into the slot at the top of body piece. The damaged tab didn't hold the head up, so I fixed it,instead of sending it back to you. Now I have an indoor welcome snowman, who's head stays upright with extra strong tape. I suspect I was sent an open box snowman for which I paid full price. I'm a 71 y/old retired elementary teacher of 37 years service. So your product performance is rated 4, not 5. I still love my snowman.