When I received this in the mail, the box was halfway opened and I was afraid pieces would be missing. I took all the parts out, which were crammed into the box, and put everything together. There were no pieces missing, but the kitchen itself was fairly dirty. There were black marks across the entire thing! It was almost like someone had previously returned this product and then it was sent to me. The kitchen door won't stay shut and it was a pain to put together. I am very disappointed in this product.