This came very well packaged with no damage to chair or material. The assembly is very easy with back just slipping down over the chair part. I was very disappointed overall because it is not comfortable to sit in. The back does not come up to a sitting position, so when yoo sit in it you feel like you are half way laying down. The height of the arms just come up a little higher than the seat so that also makes it uncomfortable. The massage is just a small vibration. I hate to say it but I would not recommend.