I was nervous to make a purchase like this online, not being able to see/touch it. But, it as beautiful as I hoped it would be. A nice soft gray, not too light, not too dark. Beautiful marble counter tops. It was worth every penny to get the white glove service and have it delivered to our 2nd floor master bathroom. I only gave it 4 stars, b/c we have not installed it yet, so I can't speak to that process.