Handy should be reachable by the customer as soon as the furniture is delivered. The contact number should be sent to the customer as opposed to them reaching you. This creates confusion as sometimes the contact number used when placing the order can differ from the actual contact. Also, the billing address should not be a default address used by handy. Handy must train their personnel to be more cordious on the phone. However, The assembly person we got the second time around was great. The first handy attempted appointment was in the wrong address and the guy was rude on the phone.