This was my first purchase. I am completely satisfied with my purchase, and the customer service.I originally purchased the lamp on Black Friday for 20% off. On Cyber Monday it was offered at 30% off. I called customer service and they made the adjustment no questions asked. I was concerned about it arriving without the glass being broken, it was perfect. I was happy to discover that it had the 3 way switch I wanted, but did not state in the discription. It is a top quality product.