First let me say we really do love this couch. Its amazingly comfortable. Its honestly hard not to fall asleep on! The reason for the 4 stars is because one of the seat cushions had an uneven padding which made it look different from all the rest. Almost like it had been used, but honestly don't think that it had. It just was not stuffed properly. The company was very accommodating and sent us a replacement within a few weeks. I hope that these couches last a long time, but I feel like they might turn into lumpy spots where they are most sat in. There is a zipper on each cushion & pillow that does give you the possibility to add more stuffing over time if that does become annoying. The color is a dark gray in most light, but the light in our family room gives the couches almost a blue gray color. And in other lighting it is a darker gray. Looks very nice & the material is super soft!