This ottoman is really firm and great for kicking up your legs or for sitting on.  The colors are vibrant, and stitching seems like it will endure a lot.  It is not cheap quality by any means.  I only gave it a 4 because it is very poofy making it larger than the 16".   It is bigger than it seems it should be.  Works ok in our house, but some people may not like it this bg.