I had to get a firmer mattress because of my husband’s issues with his back. This mattress seems like this is just what we need. It seems like it will not be too firm for us. Feels somewhat plush but not soft like our old mattress. Now I just need to find someone to help get it upstairs so we can try it out. It was delivered rather quickly in plastic as shown. I think we will be very pleased with it￼!