We were very pleased with our purchase. The box came it not damaged , enough hardware to put together could have added extra screws. It took my husband 3 1/2 hours to put together, instructions were clear and easy to follow. I only helped him to assemble the stand.  Loved the color changes in the flames, and in the stand, also tested for heat very decent to warm up the room as we live in Florida and the evenings in January and February can be quite cool.  All in all we are very happy with this purchase!