We have had this couch for almost two years now. It is firm at first, but cushions break in. We have unzipped and washed the bottom cushion covers a few times with good success. However, the foam is losing support a bit, and the cushion fabric seems to be wearing down. It doesn't seem like the kind of couch to last forever. 

Overall, I still like the couch a lot. The look is simple and attractive. The price seems to reflect quality, though.