Ordered chair online as I was unable to purchase one locally. 

Wayfair order process was very good with good backup information.

Details on delivery from both Wayfair and DHL were again first class to the point my iPad pinged a msg from DHL that the delivery was due, looked out the window and the DHL delivery van was outside unloading the package.

Package was solid and good opened on Christmas Day, instructions on assembly were very good.

My Wife tried the chair and she very pleased with the comfort and quality. 

Great product and service 

Well done