The couch came missing an important piece so one end of it cannot be supported. Contacted manufacturer and that piece was out of stock so they agreed to ship it from another warehouse. It’s been almost 4wks now. We cannot use it properly - the end that’s lack support is completely sagging. Once that piece arrives, we will need to install it ourselves (it was supposed to be anchored into the slat in factory rather than we do it). Needless to say we’re not happy about this purchase