Great experience! Delivery was 2 weeks. 3rd party delivery service was okay. Chose white glove service. Worth it. Though they spoke very little English. Actual Chesnut leather color is a bit darker, richer than photo I saw online, but color settings, lighting, etc. My photo is out of direct sunlight but lots of natural light from north-facing window  430pm in TX. Quite representative of actual color on my end. Back cushions are permanently placed. Sitting cushions are removable,  swappable (not reversible), and held in place with velcro. I find all cushions quite comfortable. Id say only top 1 inch sinks softly in seat. Backs sink in about 2 inches. Im happy. My only issue is a small silver line blemish about an inch in length on edge of one seat cushion. Extremely thin. Not sure its worth the effort to replace. Overall,  Im happy.