I bought this headboard in White to complete my daughters room.  The first headboard came with a very small spot on it.  I called customer service and the woman couldn't have been nicer.  She apologized and said they would send another one out right away and to DONATE the other one to the charity of my choice!!  I was IMPRESSED!! The headboard is really nice and great quality for the price!  I bought it at 50% off and FREE shipping!! I couldn't be happier and so is my daughter!!!