I ordered two of these chests to flank our living room fireplace.  They are gorgeous and the online pictures don't do them justice!!! I eliminated a star only because one of the chest that was shipped to us appeared to be in the same condition that someone returned it to Joss and Main. We agreed to keep the chest because customer service sent us "custom color markers" to correct the inside scratches and we were able to straighten the shelf "holder brackets" that were bent. We also corrected the mismatched outer handles as best we could. Delivery was on time and  our customer service rep was great! Would definitely recommend these chests.  Our local physical store was charging $668.00 more per chest and agreed to price match anyone we could find that was less, BUT, if you overcharge that much, then we will definitely go with the company that offered the lower price first. The Joss and Main rep also gave us a refund when the chest went on sale again.  Thank you Joss and Main!!!