We were very disappointed in the fireplace. The first one came and it had dents in the door and the top had a saw mark and chunk of wood coming off and no grout in between sections. 
The representative was very nice and sent us a new one. It came with grout or glue all smeared over the top and I haven’t found anything to take it off. The black steel bar that wraps around the top to finish it off  is down about 1/2” on half of  the table and we cannot move it up. This was not a cheap outdoor fireplace and the quality is very poor. What can be done about it?
Please let me know what can be done, we are not happy at all.  Thank you Shelley Nickerson 705-477-1164