First time we bought any appliance directly from the manufacturer.  Turned out to be better than the local appliance store.  Delivery and install were impeccable. Only drawback we have noticed is the capacity of the ice maker.  Plenty if you are just having drinks, but I like to make jugs of iced tea.  This ice make does not hold enough to make three quarts so I have to prepare enough ice ahead of time.  Minor inconvenience in  my opinion.