I really like the looks of this chair and it is very comfortable. My first chair had issues with a noticeable bulge in the wood and some places where finish was inferior. My replacement chair didn't have those issues, but has a noticeable 1/2 inch gash in the wood of the seat. I didn't contact customer service for this flaw, as I think I can make it less noticeable. Besides, I'm pretty confident that a replacement chair would have a flaw too. Again, love the design and comfort of chair (I got the blue and the color is fantastic), just wish quality control was better.