I started my order by calling customer service rather than placing the order online since I had questions about product availability and shipment details. From the beginning, I was provided with 5 star service. I was told exactly when the item was to be shipped to the local carrier service and when to expect the product. My concerns about warranty and returns was answered appropriately as well. The item I ordered was a 107 pound black one piece toilet..... it arrived on time and in perfect condition and the delivery driver was prompt and courteous. From start to finish, A+ all the way!