The shipment was very efficient, and the desk came undamaged, all parts in tact.  The only problem was that we had a hard time finding the directions.  So make sure that you look, because they are there!  It took about an hour to put together, but the quality is decent,and once put together, the desk feels sturdy.  
We selected the gray color, and we are pleased with it.  It is not a deep charcoal gray, so if that is what you are looking for, it is lighter than that.