I ordered two of these, so four chairs total. Half of my order arrived on time. The other half didn't ship until the day it was supposed to arrive. The second shipment ended up being the wrong chair. I submitted a "return or replace item" form twice and did not receive a reply. Eventually my husband called the company. The rep he spoke with was very helpful and accommodating. The correct chairs arrived a few days later.

As for the chairs, I ordered them in white leather. The leather is thin and kind of see-through, the under-padding is faintly visible through the leather. Considering these chairs were significantly more affordable then similar chairs on other website, I can live with the flaws.