The item came with major damage, presumably happening during the delivery process as the outer box was quite damaged as well. The item could have been probably assembled without issues but it would have looked like a second hand object and for that price that would have have been annoying. Wayfair replaced the original item free of charge and we could even keep the damaged one. Very good customer service, highly appreciate the service. The replacement unit came relatively quickly and we are very happy with the product.