Rating a 5 for amazing customer service. Headboard had some imperfections but Wayfair gave me multiple options and I was very impressed with their efforts to make it right. Headboard itself is lovely and made well- actual real wood instead of particle board. Note that the white is not bright white but more of an off white. If you have bright white furniture it will not look right next to it. I had mine painted bright white and it looks fabulous!  I have ordered dining chairs and accent chairs before and so far have never been let down. I will always order from wayfair!