This item arrived quickly and was nicely packed. The installation was easy although the wires are labeled L and N for some reason. There is plenty of chain included if you need to swag the lamp over like we did. FYI, you do not have to remove the silver tubes to place the glass cups into the chandelier they just slide over top. The crystals go on quickly and voila you are finished. It is beautiful! It really puts the finishing touches on our dining room and we receive loads of compliments on it. We would purchase this item again