Hired a pro that never showed up so ended up having to build the bed on my own.  The instructions leave off a VERY important detail.  When you finish building all the components of the bed, the only way the lift up storage will close is when you put the actual mattress on it.  The weight of the mattress helps to push it down otherwise it will not budge at all. If you are alone,  trying to lift the mattress while it’s lifted is very hard so may want to have an extra person to help. Hope this helps anyone who is struggling with the setup.