I am not sure if the delivery person rung the bell of if I was not a home upon delivery. Either way, my husband informed me that a package was at the door. Shamefully, I did not even receive a call. It is 100+lbs, so I had to ask my husband to take it in. A day later, it is still on the main floor, as it is too heavy for me to take it up. My husband tends to be busy with work, so that's a lost case, as far as getting his assistance in this matter. I suppose that I ordered it, so I will get to it when I do. There is no rush- matter of fact, I rather like the mattress on the floor/carpet...no equipment to fuss with nor any obastacle. I did not open the box yet, so perhaps I'll update this review when I do. Fast shipment though!