The first order came heavily damaged. I could not put together the bed at all, there were so many bent parts. Wayfair was quick to send out a new order (free of charge) 4 days later. The new bed did arrive with a couple damage parts but I used some of the other parts from the initial order that was not damaged. The metal in the bed is very pliable which I can see getting damaged easily in delivery. Overall the bed is exactly as pictured. The nail heads in the trim and the fabric look well made. My only issue now is I have to figure out how to dispose of the first order which is a hassle.