The bed itself is great!  Well made piece.  You won't be disappointed in the quality of the bed.   It took 2 1/2 hours to assemble - one handy person doing it.    The experience with the phone representative was not good.  I spent a lot of time researching platform beds.  The write-ups vary so I called on this bed.  I was told it would accommodate a mattress and box spring.  That it adjusted to use both.  I needed to know because we had recently purchased a new mattress and box spring.  Well once the bed was assembled it was obvious it would not accommodate both!  I was not happy.  After over an hour on hold with Wayfair (you need to do better with this end of servicing) I was able to talk with someone.  I was originally told it would be a WEEK for a call back!  That is unacceptable.  Adjustment was made to my order to help with the cost.  You will love the bed!