We ordered this rug for our newly redone living room, after ice dam's and water damage. The original rug we ordered arrived on a rainy day and was left outside by the delivery person. Despite the fact that it was well packaged and wrapped by Wayfair there was a tear in the packaging and the rug got wet. It sat in the wrap for a few days before we had a chance to open it and when we did it was moldy! I called Wayfair and they immediately offered to replace it wiht a brand new rug. within a week we received the new rug, brought it in right away and it looks great! The colors are rich and exactly as shown in photo. the rug is very thick. No pad is needed. Thank you Wayfair I will be ordering again and referring friends as well!