My wife and I bought this about 4 months ago.  It's been incredible with the way it heats and cooks our smaller meals and frozen prepped meals.
However, the bake pan and interior pan are stained and impossible to clean.  Trying to lightly cleanse them, nothing comes up from the finish, and the metal is starting to discolor as well.
What's worse is that I can't find a way to order a replacement.  Not the best support for this.