I understand that this is a open box item however one item is perfect the other item the box was so smashed up and it was missing to pieces. Even tho they are ‘open box’ items they should be inspected first.  No one needs to buy furniture that is missing crucial pieces in order to put it together. I had to go to home depo and purchase something so it could work. Not right. 
Thankyou.. 
besides this incident I do love Wayfair’s customer service, even this email that you sent says a lot .