Desiree has very good customer service skill. I couldn’t locate the air/heat conditioner. Desiree gets a FIVE star. She went over and beyond her duties to help me locate the air/heater conditioner. My one disappointment with the company is that when you all post  the tracking information it say one thing, but Fed-X say another thing and that is confusing to the customer. When you expect something one day and you call and they say it has not left TX.  Tracking information need to be improved and therefore you will have happier customers.