I have during the holidays purchased 8 of these chairs for both my family and my son's family and they arrived earlier than expected and we built them quickly.  After the holidays, my wife and I decided to purchase two more.  One of them arrived and we noticed a damages part and we contacted their customer service.  The part we needed was on backorder but they are sending us another chair to use for parts in case there is any other damage as well.  They just sent this new chair but we anticipate no issues.