This chair is very nice. It does look more expensive, as has been noted by other reviews. I ordered 2 chairs. One was in perfect condition and the other was fractured at the back. I called and customer service had another chair sent. To my disappointment, that chair was also damaged (split wood in the back,just like the other chair) 
I called again, and they generously sent another chair. Hold on... it was also damaged! I did not bother to call this last time because I did not think they would believe me.
I would have given the chair 5 stars, if I had not had such bad luck with replacing the damaged pieces.