Arrived in a badly damaged box so was really concern of the condition it would be in. Everything appeared to be fine. Then when I was putting it back in the storage bag I found 1 of the feet was damaged. After contacting Wayfair I'm really pleased how quickly they responded in sending out a replacement. I then received notice that I could donate or discard the damaged product as they wouldn't be needing it back. Well done Wayfair!