These pillows arrived in a small box, they come compressed.  Each pillow is in its separate case, great for storage or camping.   Once you open each pillows plastic case and follow the simple instructions you have a beautiful and luxurious pillow. 
I purchased this pillow set (2) for my husband who is in a nursing home.  The pillow he had was more cardboard than pillow.   He loved it, not just its luxe dense filling but its soft cover as well.
He woke from his first nights sleep, with the Jenna medium firm pillow, with no headache.   He said it cradles his neck and shoulders giving him a restful nights sleep. And he has been enjoying that sleep ever since.
Im so glad I chose these pillows and with the set of two I can always keep them refreshed and laundered which is so important to his health and wellness. 
Thank you Wayfair for giving us quality products at affordable prices.