The tree is good price for size, however, the packaging was not intact.  The plastic pot was cracked and the styrofoam
"soil" was loosened.  Strangely enough, the package was not crushed or damaged that we could see.  Delivery was timely and we could find no fault with their handling......except for the torn pot and messed up support for the plant inside.   We wrote to you and haven't had a reply.  First time ever had a shipping problem.  I realize you do thousands of packages, so haven't been too anxious.
What do you suggest we do?