I absolutely love my pool chairs. I purchased the chairs at the end of summer last year unfortunately we didn't get to use them because our pool was not ready to be used I stored them in the box when I pulled them out this year I noticed one of them had a crack I was upset because I did not buy the extended warranty I contacted Wayfair and customer service was exceptional she looked into it and said it was not a problem they would be glad to swap them out so now I'm waiting on my new pool chair I can't say enough good things about Wayfair I will definitely buy more and recommend to anyone the service I received is above and beyond, so super grateful for how I was treated and the quality of what I received...