I technically ordered this crib twice. The first one came damaged. The footboard had mold on it where the spindles meet the rails, assuming the wood glue combined with moisture ruined it. Two of the side rails were also extremely splintered and damaged. So customer service was great as they always are and sent a replacement. The replacement also came with a splintered and broken headboard. Again customer service came through for me again and gave me a full refund just a little disappointed that this process took over a month and I still have no crib.