1 Star Product Review. 5 Star Wayfair customer service. Long story short, it took a month to get the couch and loveseat. It came in two different cardboard boxes. Couch and loveseat was a lot smaller than advertised. (Couch is not 41 inches tall. It measured 36” from floor to top of back cushion). Within one week of having it screws were falling out and a board fell out from underneath the reclining part. Very poorly made. Buyer beware. I do have to say the customer service at Wayfair has been excellent to work with. Couldn’t ask for better service!