Unfortunately, i've had problems with this toaster from the start.  Bought this toaster less than a year ago!!! From the start it was a fight each time to keep the right side of the toaster down, had to play and wiggle until it held in place.  Now, the handle/lever on the right side has broken off.  Not sure if i'll replace the handle since it's a pain to keep the lever down in place or should I wait for the left side to break also and buy another brand of toaster.  I have a KitchenAid fridge, dishwasher and stove for 8+ years without any issues.  Unfortunately, this toaster does not hold up to the high standard of this brand!