I ordered these beautiful glasses this past last Sept. as a gift I planned to take on a trip to Alberta and hoping delivery would be before my trip.  Unfortunately they did not arrive in time.  They arrived after I left but I was planning g to go back out with my daughter for Xmas and could take them with me then.  I was away for 7 weeks and upon my return home the glasses were there.  I opened them and one in the set of 4 was shattered.  I checked to see the policy on defective or damaged items only to discover there is 30 days to do this.  I could not find anyone to contact to show them my airline ticketsboarding passes and a copy of the delivery dates as proof of me not receiving them before I left.  Does anyone have any idea on what to do