I LOVE this door mat.  The first one lasted about a month before the rubber started tearing.  At 3 months, it was picked up and the rubber back tore in long strips.  I called and got it replaced.  When the replacement came, the packaging was torn and I have a one inch tear in the rubber back of the door mat.  I didn't recall the replacement department.  I hope that rubber holds up....it is a very pretty door mat.