It showed up intact. The opening is a little tight for a 15lb propane tank, but you can make it work. I replaced the lava rocks for blue glass, and yes get 20lbs, 10lbs is not enough, and It looks fantastic. The reason for only 3 stars is the gas control knob seems to be malfunctioning. You can't just turn it on, you have to turn it and hold the knob in while you light it. (Ohh, and have a grill lighter, the built in lighter doesn't cut it) You then have to jiggle it a bit for it to stay lit before letting the knob go. After all that, give it roughly 3 minutes, and it shuts itself off.  I'm fine figuring out how to make it work, but you have to stay lit at that point. If I can't get that part worked out, I'll be asking for replacement or refund.