Received product in three separate boxes, delivered in a timely manner, all 3 showed up at the same time. Carried them into bedroom and assembled per the instructions provided. Took about 15-20 minutes to set up by myself. Used the chair after setup and worked as described. Only negative is it does not get the neck and upper shoulders with the roller, but I already knew that reading others reviews, I supplement with a portable neck and shoulder massager. Therefore, still 5-star rating.