I had been looking for a replacement of our chaise lounge chairs since last summer. I decided on this Multi Position Chaise Lounge chairs because it would not rust. I placed an order and soon received  2 chaise lounge chairs ,but unfortunately they were broken. My husband and I were very disappointed,but could see it was apparently a shipping problem that caused the damage. I spoke to a customer representative the day we received our order and the representative was quick to order 2 new ones. The damaged chairs I was told to hold on to until they decide  if they were going to arrange a pick up or we were to dispose.  The new order came , lounge chairs are perfect! We are happy with the chaise lounge chairs and look forward to using them this spring/summer season....bought some cushions, lounge chairs are comfortable. I  gave a 4, only because of damage in shipping .