The trellis arrived without hardware or instructions, and a cracked cap.  I gave up trying to speak with a customer service rep for replacement parts after several attempts (adding up to over 4 hours of waiting on hold with no answer).  We found instructions on the New England Arbors website and purchased hardware at our local store. Very disappointing customer service. I am hesitant to purchase from Wayfair, Joss&Main or Birch Lane in the future. Frustrating