Well this isn't so much about the product, it's about Wayfair.  I ordered this bed and when I unrolled it, the back never completely decompressed.  I wrote to wayfair telling them about the problem and asked for a replacement back piece only.  They were unable to replace just the back so they sent me a whole new bed, free of charge, no questions asked.  That was completely shocking and I actually feel bad about it.  I did not expect them to replace the whole thing!  I definitely give there customer service a 10 out of 10.  Thank you wayfair, I plan to purchase more from you in the future, because of this!  Very generous of you!  My old boy LOVES his bed & snuggles into the back of it!