gets one star, I believe not bc of wayfair doing but Delta. Upon receiving the item, I noticed it was sealed but inside another box.  The inside box did not appear tampered with but upon opening to examine, found the piping was scratached and there were greasy finger and thumb prints all over the base and handle.  So nasty.  Wayfair is investigating and assured me it was new not preopened and that they would be contacting Delta.  My contractor said he has heard of this  before and a common occurrence with Delta products.