In the first order, one of the balls was cracked. I called Wayair and had a replacement box within 48 hours. Excellent custmer service. To be honest, when they are not lit up, they look incredibly cheap. Embarrassingly so. That being said, when it's darker in the room and they are lit up - it casts a beautiful spectrum light. I found the gold balls to be more dramatic and beautiful when lit. The silver balls dont have quite the same dramatic effect. I haven't seen an of the other colors in person.