Very happy with the service I received.  I ordered late afternoon on 3/28 and received them on 3/31.  All the knobs were individually wrapped in a soft foam bag, then in a zip lock plastic bag along with the screw.  The knobs have some weight to them & do not look cheesy or cheap.  I also order 12 of the 7" cup/bin pulls for my dark blue island.  I'm happy with the whole order.  No scratches, chips, or dents on anything.  The dark area on the close up picture of the pulls is a reflection of my phone.  I also ordered 61 of the cup/bin pulls in flat black & they too were quality items with no chips, scratches of dents.