Easy to use! Don’t really care for the “iced” feature, it still comes out luke warm. This is my first Keurig because I don’t like how hard/impossible it is to recycle the single use pods, and that they’re plastic. I don’t like using plastic with hot liquids, and even when I clean out the pods, I feel pretty confident that they’re still not going to get recycled because of the weird plastic bag inside. I bought a reusable metal pod and have basically been using it to make drip coffee, which it’s average at making, no complaints there. I do really like the frother, so much easier than the hand frother I already owned. Only complaint is that you can’t submerge to wash, so I’ve just been rinsing it out because I’m lazy. Would have preferred some type of part I could remove from the bottom motor and stick in the dishwasher. But it does froth very well so I’m happy to have received it for free.