Right from the go I was impressed by the instruction booklet! Seems you don’t get many of these anymore. Set up and operation was a breeze.  It does take awhile to heat up but that’s understandable.  I love the wheels on the bottom and long cord and hose. My con is when you’re finished, you have to wait to wrap the cord up because it’s stored on the bottom and machine is hot.  I only gave it 4 stars because I’m just underwhelmed with steam cleaning in general.  If you normally use a steamer, this is the one for you but I don’t feel it cleans as well as other avenues.