This ice maker is perfect for what my family and I were looking for. For the high output of ice, the ice maker is compact, self-sustained, and easy to maintain. It's nice that there are three different ice size options. When I had an issue with a broken part within the ice maker, the support staff were prompt in their response, concise with potential solutions, and are being helpful in the process of replacing the defective unit. I have minor frustration about the broken part - especially regarding the limited time I had the product, but overall, my experience has been good and I would recommend this product to others.