Disappointed so far, despite how nice it looks. When we rearranged our room and hooked this up, we found that the flames element makes a loud clacking noise as it rotates and the flames image shifts. I’m in contact with the manufacturer but have low hopes there’s an at-home fix since the back of this thing has 30 screws and no easy-access plates for maintance.
Also, the amount of heat that comes out of this thing is sub-par. I was expecting at least a degree or two increase in our living room and I feel nothing. It’s definitely trying… standing 1 ft in front of it is hot but outside of that, even after hours, I’m disappointed in overall warmth.
I’m guessing this will be returned soon, if I’m not charged a ton to ship it back.