This is the perfect mirror for my multiple bathrooms, each suited to their different styles and decor.  It is well made.  Of the three I ordered, one came shattered.  It was replaced promptly.  Wayfair thereafter emailed a return label for this item despite printing on the box that says "Damaged?  No need to return, we will replace."   I called Wayfair twice (the first call was dropped mid-call) and was told that if a return label was issued, return was required (perhaps for cost recovery from Fedex).  I went out into the snow to a return site and prayed not to fall on the ice to return a large, awkward package that was full of shards of shattered glass.   I labelled the outside of the box so the recipient wouldn't cut himself or herself or drop mirror fragments all over.