The feature I like the most is the stainless steel grounds basket, as I hate the taste and waste of coffee filters, and cannot stand the plastic taste that comes from kerig cups(not to mention, if you can TASTE the plastic, obviously your INGESTING it)! I just rinse this baby out every morning, grind some fresh beans and dump them in... My complaints are limited to the following; the coffee doesn't come out super hot, sometimes need to reheat after adding a bit of cream. Also, I brew a 14 oz cup which is the maximum capacity for this machine, however, it shuts off after brewing 8 oz, and I have to restart it to get the rest of my cup of coffee. Apparently this is how the thing is programmed inside, instead of having a sensor as to how much water is in the hold, so instead of being a convienent set it up , push the button, walk away, it has to be baby sat to get your full larger coffee.