First, this thing is exactly as pictured. It looks great. Assembly was super easy. 
I received this with package damaged in shipping and thus the top of the unit was broken. As this was my first purchase with Wayfair, I didn't know what kind of a hassle to expect in returning it and getting a new one. I used the online tools to report the damage and received an update the following morning letting me know that replacement parts were being ordered. Within about five days they had sent me an entirely new unit with zero hassle. This was seriously as smooth as this process could have possibly gone and I'm very happy.