last week I decided to return the items since the dinner plates appear smaller than usual.... upon proceeding with the return attempt, I was offered to keep the dinnerware for half price or pay the shipping price. okay, with this offer I decided to keep it, although the refund continued showing half price for one item. I just completed speaking with your team member, Maggie, who   said the offer was for 20% discount. on my computer I SAW HALF price. I stated I never had this nonchalant, I don't care attitude from any of Wayfair competitors. I stated I would go back to where I was, actually she could care less!! On my device I read "you may keep for half price, which I would!!!! Good customer service is the key!