Recieved in good condition and packed well. After assembling we tried to remove the stickers that numbered the pieces with a damp cloth. The sticker took the laminate (a very thin cardboard like material) off. Was given 3 choices: 20% refund, replace damage parts or get it replaced but I'd have to send it back. There was no way I'd send it back since it has a million pieces and obviously it would have to be taken apart to replace the top and shelves. It will not be suitable for shoes because the laminate is permeable when it gets damp.