The service with the Wayfair staff was excellent. The light was definitely brushed nickel as we wanted, even though the color online didn't seem to be. Ths associates assured me that the light was brushed nickel. The lighting gives the rich feeling of elegance while at the same time as matching the style of our bathroom perfectly. The lighting arrived protected very well, with directions and suggestions ir needed. We are very pleased with the quality of Wayfair's stock.