This lamp looks gorgeous and was exactly what I wanted. However, when it arrived the connector piece could only be screwed into the upper pole, thus not providing a sturdy connection between the upper and lower poles (it just sits on top of the bottom pole and tilts making the lamp crooked). Upon reporting this Wayfair customer service was amazing and responded right away. When they realized a replacement part could not be ordered they sent out a brand new lamp at no charge and it arrived in only a few short days! Unfortunately, the second lamp had the same malfunction and in addition one of the pull strings was missing the decorative ball on the end of the chain. So I still don't have a lamp to use in my living room.