The customer service is great.  I ordered 2 tables and one was an open box item.  When I places the order I called to see if they would have a guarantee on the open box and the representative was very nice and told me he would put in a note to make sure it was in good condition before shipping. Unfortunately the open box table arrived damaged but they immediately replaced. It without question.   The new table arrived undamaged.  I am giving this a 3 star rating based on overall quality.  The piece is heavy but the drawers are not well constructed.  The wood on the sides and bottom of the drawers are not thick and  seem delicate.   The drawers are not dovetailed either and don’t seem to close tightly.  HOWEVER this is a great piece for the price!   We will be keeping these and the overall look is good.  It comes down to “you get what you pay for”.   Again, great customer service.  Thanks Wayfair!