the couch is just what we wanted and anticipated. It's a perfect red (not too dark, not to light). It's quite firm (which I like) and decent leather grade. After 2 weeks it still emanates a "new leather" smell, I hope it'll stop at some point. The "white glove" delivery was smooth. I was notified several times, and last time 30 min in advance, so I didn't have to take extended period of time off work. Overall, we're happy with the purchase