This bed was hard when it arrived. Almost too hard & I worried I would not be comfortable, however I slept great for the first few nights. Didn't wake up in the middle of the night (which happened often on my previous bed). So, I absolutely loved the bed, it wasn't too firm after all........less than a month into it & I had to ask for help to move it around as my side was way too soft all of a sudden. I'm sorry, but for the price this costs, it should STAY firm! I am saddened to have to return this bed. I know they have a very nice reputation, and at least I was able to return it - though with a $150 charge. Ugh. Now I need to hunt for a bed again, and I am out $150. Sigh.