This was the first couch I purchased entirely online without actually sitting on it first. I was a little apprehensive, but I am glad I purchased it. For the price I paid, I ended up with a lot of couch! The reversible chaise made the directions a little confusing and not all of the pieces were appropriately labeled, but a little bit of common sense and planning made the entire construction process take less than two hours. As others have stated, the cushions are very firm. I was actually looking for a couch with firm cushions, so this was great for me. However, if you want a couch that you can sink into, this is not the one for you!