I love the chairs.  I bought 8 chairs to go with the matching table.   One of the chairs was defective
(one of the legs wouldn't screw into the seat section).  I emailed Wayfair and received an immediate response.  They apologized for the inconvenience and arranged for a replacement on the spot. My replacement chair is scheduled to arrive in 3 days. This is the best customer service I have ever had from an internet company! I certainly will order from Wayfair again.

Pros: Great value.  I saved $500 from the furniture store price.
Cons: No cons. The merchandise is just as pictured and customer service is extraordinary.