We bought 2 sets of these chairs. There were a couple of damaged pieces in one box. I emailed customer service and they shipped out another set to us really quickly. They we not hard to put together at all and they are sturdy. They go great with our new renovated kitchen. The only thing I will say is, the back of the seat is not notched out to fit snug on the back of the chair. The seat part just gets set on top of the char and screwed in so you can see a little gap at the back of the chair. You can't really see it in the pictures but the seat is bigger than our old ones so I didn't mind too much.