I have 4 of these chairs. 2 of them arrived damage, 1 with more significant damage. The corner of the seat frame is dented beneath the upholstery. I was bounced around to 3 different customer service reps and offered a ten percent discount. I want a chair that is in perfect condition. Wayfair is not here to give you high quality furniture or high quality customer service. They are trained to offer little to no resolution. Very disappointed and feeling the ultimate you get what you pay for.