The items were delivered a day before the scheduled date.  Account officer Kirstyn has been contacting me about my order and responded well on my request to be delivered in our 4th floor office, which is great customer service! Products were easy to assemble with all the manual and tools necessary.  Two (2) cons: 1) the motor is a bit loud.  We are 5 in one room and when someone adjusts the height, we can hear the sound of the motor across the room hence a bit distracting.  2) Desk top easily gets smudged or marked with fingerprints.  Just have to use wipes during the day.  Overall, it's a great product.