The hall tree itself is super nice and we love it, but it appears to be cheaply made. A piece on the hook area arrived chipped, and the edges are lifting where the shoe cubbies are. I had seen this in some reviews, but had hoped ours would arrive intact. Disappointed, but can't say I'm awfully surprised, seeing how it happened to others too. The product itself is nice and functional, however, am anxious to see how long it'll hold up.