Product came broken, however they sent a replacement in a very timely manner. Also, I expected to just receive a new headboard since it was the piece that was broken, and they actually sent a whole new frame. Well I think that is great, but what is someone to do with a whole other bed frame?! I bought this bed because it was cost effective, but I guess that did mean that the quality isn’t the greatest. It isn’t as solid as I would have hoped. But it works. Just remember that the price does affect the quality. While I love it, it is also not as solid as it would be if I spent more at a furniture store.