Item arrived with a completely severed non-repairable arm support. We returned it and the replacement arrived with a similar defect in the arm support, but was repairable as there is a skilled woodworker onsite, so we kept it. Wayfair offered and we accepted a 20% discount. We would not recommend this chair, as there seems to be a serious design/construction flaw. Other reviews now confirm ours was not an isolated case.