No issues with the product, it's exactly what we were looking for (5 stars for the bed).  This rating is for the overall experience with the purchase.  There were several "logistics" issues which resulted in delays in shipping, product going on back order, item getting "lost in transit", unknown delivery time, multiple delivery dates provided, and we eventually got the bed about a month after we ordered it.  No one bothered to call us about this and I had a difficult time getting in touch with customer service.