Not able to say anything bad about the chair. Purchased for my husband and he says he loves his chair. He is 6' 1" and about 150 lbs and fits in chair comfortably.  Purchased the grey one and looks just as pictured and is soft. Took aprox 20 minutes to put together. Arrived in 3 boxes. All the controls worked as stated. Since only have had for short time not able to comment on longevity.