We purchased this toaster about five years ago, I love the quality, it’s a very durable toaster. The only problem we have had is the handle broke after about 2yrs, so I super glued it,  & it has held since. The bread or bagels are always toasted to perfection according to the selected color. I don’t think I would change anything about the performance/ toasting output or the quality of this toaster, but I would like to decrease the time it takes to toast the bread.