I would give it a 5 but the ties on the cushions immediately came off as i unpacked them. They are very much needed for placement because of the style of curves of the chairs. Also the pens in one of the headrests will not go into the holes once folded out so as soon as you lay back and your head hits it folds down. Luckily my husband is a mechinist so he will make it right. 
We did order it with insurance coverage so may contact them to replace the cushions havent decided that or to resew them myself by hand but with fishing line.