This chair is extremely comfortable.  I fall asleep every time I sit in it.  The ottoman is sturdy and comfortable as well.   The massage and heat features are nice, not earthshattering, but nice, especially for the money.  Our first chair arrived with damage to one of the wires.  When we called Wayfair for instructions to return it, they told us to keep it and sent us another one which was in perfect condition. We got two (or 1.5 the massage function doesn't work on the first one) for the price of one.  That is some customer service and what sold me on Wayfair.  I love these chairs and I love this company.