The chair works well and is well made - the ottoman has one of the 4 legs where the holes were drilled in the wrong spot so we have to return it.  Wayfair is happy to oblige, and we are awaiting instructions on how to return and a new one is on it's way.  I think it was just a manufacturing woops.  The style is great - it is firm as mentioned so we are seeking a pillow to soften it up a bit.