The rug is not at all as pictured on the website. The sisal/jute is very dark, almost dark brown. I understand that jute can vary with colors but definitely not tan. I contacted Birch Lane. They are charging me $35 to return it with me dropping off at a Fed Ex facility. Customer service is lacking and I will not be ordering from them again. I had hopes and am disappointed in the experience; I was truly looking forward to purchasing more items for our new home as I love the styles they offer.