I bought a 11 x 14 area rug, a hall runner and a matching Octagon rug.  When the Octagon rug arrived, it didn't match, was the wrong pattern and shade.  I reported receiving the wrong item and was told someone from the executive resolution team would contact me.  I received one E-mail September 1st offering a 5% discount or a refund if I returned the rug.  I requested the correct item be sent.  I received another E-mail this morning saying they can't send the correct item.   I have bought many items from Wayfair in the past but they have lost me as a customer.  I had a different problem with a bait and switch Christmas Tree that looked nothing like the picture of the one we ordered which I returned.  Buyer beware!  Wayfair Customer service is the worst!