I am very happy with the dog pen, I'd give it 5 stars. However, if I was home I wouldn't have excepted the package. It looked awful! It came in it's original box with nothing protecting it. The box was coming apart and was wet! Not happy with the delivery at all. It was a sunny day and my front door is covered. Again, not impressed at all with your delivery method. I'd worry about how you would ship future products to me. And that would be a deciding factor if I ever shop at this website again.