So excited that I got airconditioner for summer. I tried for the first time for about couple hours for test run.  When I go by the window ,  I noticed there's a puddle of water on the floor.  I quickly wipe the water before water ruin my laminate floor. The drain pipe doesn't seems wet so I tilt the unit and found a hole at the bottom. During the process, more water came out from the front bottom of the unit. I'm so disappointed with the product specially that I've waited so long to get this unit. I contacted customer service and they resolve the problem. Great customer service. I'm happier with the customer service over the aircon. The replacement unit I received is decent. Helped my family stay cool during hot days.