The toilet seat came damaged. In at least two places, it looked like the manufacturer filled some damages in with wood filler and then tried to match the color of the seat and fill it in. I called to complain. Instead of getting a hassle, the customer service person said they would send me another one if I wished and that I shouldn't even bother to return the damaged one. I received the second one within a few days as they promised and there were no damages.,I would definitely recommend your company and buy from you again. I was very pleased with the customer courtesy given to me and with the new toilet seat. Thank you, Florence A. Mandel