We got this portable air conditioner and the shipping was SUPER fast! We were very impressed by how quickly it came but the box seemed to be falling apart slightly. Once we installed it, we noticed that it was not really putting out much cold air at all. We called the Black and Decker phone number in the instruction manual and the said that it is very likely that the compressor is defective and that we should pursue a return/ exchange in order to get a working unit. The fan is strong and powerful but as of now, it isn't working for us as an air conditioner unit.