I gave the whole process of getting max's tree tower 4 stars they were right about the arrival date and the free shipping cost is a bonus. And the product it self, 3 stars don't expect it to be of top line stuff, it is wobbly guessing because the of bolts at the bottom still stick out it might be less wobbly if on the carpet. The material feels like thin rug however the putting it together was simple. So if you need something for your cat to jump and crawl and hide into the is a good just for that but not for a starching post.