I was very hesitant to order a spa from a website.  We searched at various local pool/spa stores, and no one could match the quality and pricing of Wayfair.  My husband has wanted a spa and, again, I was hesitant.  But I must say we are both totally impressed with this one!  The delivery and set-up was so easy.  No special electrical/outlet needed.  When it was delivered, my husband gave the delivery men a great tip, and they placed it in our backyard.  My husband filled it up, it heated, and he was in it the next day!  Absolutely love it!

Pros: Incredible pricing, great delivery, very positive experience!
Cons: Hopefully none!