Wow. Don't have an issue if you purchase this vacuum... I have had Ergorapido in the past and LOVED IT - lasted 2 years, was cheaper back then, and eventually the battery died - I still thought it worth it and have been waiting for 4 years for the new models to hit the market. I was so excited to purchase this in April. We have a small hard-wood floor apartment, no pets. Vacuum stopped working a week ago. We clean brush frequently, every few uses, but brush won't spin and the vacuum shuts off after 3 seconds... the problem is customer service. NO SUPPORT. People on the website chat just give you a phone number, people there tell you that you have the wrong number, and give you another one - ad infinitum. 2 hours and 17 min later, I get some retail store number, call them and they say - we're just a store in Massachusetts, we can't help you... I'm from Europe and had high regard for this brand; down the drain. Money and respect.