I wanted to take time and use the product before writing this review. As an entry level toaster, the design is good...with a few exceptions. I feel the location of the power cord is problematic. It seems weird that it's located on the corner instead of the end. There's probably a reason for it, made it difficult to place the toaster, and would have been better on the end. Almost every time you move the toaster, crumbs fall out the bottom, which is a bit frustrating. As for functions, it does a great job with toast, and it never burned, or got stuck. It has a bagel mode to ensure proper toasting, but they always seem to get stuck. I did over a dozen bagels and not one released properly and some were burnt/charred on edge. I am assuming part of the issue is pre-cut bagels, because they are not evenly cut and one side is thicker.  Frustrating as it may be, one way to alleviate part of the issue would be to re-cut the bagels.