Ordered 2 of these. Had to request a refund on one of them because of a slight crack in the side that caused a very slow water leak. Wayfair was very gracious and the process was easy, but I did lose out on the installation fee, and will have to dispose the toilet. This doesn't look too great in person, if you are not someone who cares about aesthetics I guess it will do, but these days there are so many nice toilets available I don't know why you should go for this one over the myriad better options. It's also the first time I experienced a crack in a new toilet, so I'm not sure the quality is good. The packaging was not damaged at all so I am assuming the problem happened in production. I was impressed with the way Wayfair handled the situation though so I do recommend buying from them... just not this particular toilet.