It took three units before I received an undamaged one.  The quality control of the manufacturer is where the damage should have been identified.  No damage was caused by shipping.  The first two units had sheet metal damage, misdrilled holes, crushed fan housings, chipped glass hood.  

Wayfair promptly sent replacements.    No hassle, just dispose of defective units.  The added wait of having to reorder was annoying, but worth the wait.  Don't be in a hurry!

The good:  fan works well, a bit noisy, but works well.  Just drop the speed down.  Lighting is actually quite nice.   The instructions are good.  Once I received an acceptable unit, I am pleased with the finish and aesthetics.  

The reason for the low rating is due to the delay and poor quality control.