I purchased this item two weeks ago and I am just getting a chance to use it because not all of the parts came in the box when delivered. I purchased the washer and dryer together to stack in a closet as advertised. The stacking kit and  drain hose was missing. Originally when I called LG the rep. didn't care if I returned the item or not. He said I would need to purchase the kit separately. Now that I have the unit up a running it is fine (very fancy). My trust is shaken on what to expect from this unit in the future and if I will be able to receive assistance for LG if something should go wrong.