I have had neck problems for 40 years.  Finding a good pillow has always been a real "pain"!  I really didn't hold much hope that this Memory Pillow would be a good fit, or be any better than pillows I have tried in the past.  Every time I bought a new pillow, I would end up giving it away, because it was not comfortable, and it did not help w/ the pain.  I figured this would be another "no help" item. Wow, was I ever wrong!  I am no longer turning over a zillion times each night to get my neck comfortable.    It is even alleviating some of the shoulder stress and pain that awakens me at night.  I love it!!!!