Absolutely 5-star product, and it was delivered in 2 business days. Unbelievable service, GREAT price, and great follow up. This counter oven is so perfect for my needs, and it is warranted for 5 years. Wolf is the best, and this clearly becomes apparent as soon as you open the box. Even the recipe booklet is awesome. This oven is solid, beautiful, I roasted my carrots and chopped potatoes on both shelves to perfection. Easy to use, and I haven't even scratched the surface of it's capabilities. I will use this 95% of the time, bypassing my full sized, energy wasting oven.