It is firm yet comfortable! I never slept so soundly!!! Its a little narrower than the usual pull out and unfold queen sleepers, but made to last! And well worth the money! Thank you wayfair! I know we didnt start out so wonderfully, but we are looking at other products of yours now and since we got passed the little processing glich, im glad we hung in there! Very satisfied and looking forward to a pleasant future with Wayfair!