Nice chair, good material, heat and massage is great. The reason for the 4 stars is strictly against the delivery by FedEx, who dumped the three boxes it shipped in at my front door, in the pouring rain, and did not notify me for over an hour they had been delivered. I wish Wayfair would use someone else to deliver since ordering anything more from them and dealing with FedEx is honestly making me think twice before placing more orders...