Delivery was an entire week late...was a little frustrating as there was NO CALL -as they state they do.  I had to call to find out what the heck was going on.  And then the customer service rep had no idea and assured me someone would call me the next business day....NOPE, did not happen.  An email instead.  Then the delivery was suppose to be from noon-4pm and they showed up at 9am....thank goodness we were home.  The spa is great, just as described...we love it.  NO issues when setting it up, followed the instructions!!