I can finally make decent iced coffee at home, woohoo!!!! It's easy to use and I get the variety I want.
I really don't understand the malfunctions that some people have. I put my coffee straight into the mesh basket, brew, and voila. No water, no grounds, no messes. Be sure to run a system clean once in a while. Dump and rinse your baskets out when you're done. 
I will say that with some of the coffee I use, I also set a mesh strainer into the receiving cup at the bottom for a double-filtration. I was getting some very fine particles in my cup but this solved it. 
I've had my unit for a year and a half now. It has started popping the basket out before finishing brewing which is annoying, so I have to push it back in and sometimes turn the drip back on to finish up. However it works fine when I do this.