I bought this hot water dispenser and had it installed by a plumper for over $100. 30 days later it just suddenly stopped producing hot water. I was way too overwhelmed after pluming requirements were necessary, to do anything about it. Frustrated, I just let it escape my mind with the intention of fighting with the company one day, to not only replace it but pay for the removal and reinstall of a new one, when I decided it was worth my energy. 11 months later, out of the blue, this dumb machine started working again, BUT don't get too excited. It again only lasted for about 4 weeks. Went to use it last night and back to its norm, the water will not heat!!! Obviously I would not recommend this!! If you're looking for a good hot water convenience, this is not your answer!