Had an issue with this product and was assigned to someone named Cassidy who sent one email and I replied and never heard from her again, called and talked to many representatives who never mentioned that anyone has called, they say that they will send this team and Cassidy another message. This went on for about three weeks, then she sends a message finally, claiming she has been calling to different numbers, if she was calling me, why was I calling all this time speaking to representative and asking for manager to call me back which never happened, till I finally had to dispute it with my credit card company.