The first clock I received was broken.  It just did not have enough packing to survive shipping.  The framed door was broken, the glass had fallen out of the frame and was cracked and the clock did not work.  I phoned Wayfair & they sent me another clock and it arrived well packed and in perfect condition.  It is a great piece and looks just like the photo.  Th Wayfair Team is great to work with.  This is about my 8th purchase from Wayfair and it is the way to shop!