The fountain we received was dirty and obviously used. The packaging was all torn open. There was water and dirt / mud in the tubing and all over the outside of the fountain. There was a lot of mud in the bag(s) with the pebbles. I had to clean the mud / dirt off of it before I could assemble it, which I shouldn't have to do when purchasing a new item. I didn't realize that Wayfair sold used items like a yard sale. It should have been advertised as used. 
The fountain is attractive (now that it is clean) and it does work (so far). If it had been new I would have been happy with the purchase.