I was very excited to get this particular dining ware set, so imagine my disappointment when it arrived with pieces broken and chipped. Not many were damaged, just enough to make me sad. Knowing Wayfair as I have for many years, however, I knew exactly what to do. I immediately contacted customer support and explained the situation to a very attentive representative. In almost no time, she surprised me with the news that I would be receiving an entirely new box of dining ware. She was so understanding and genuinely concerned with my satisfaction! I will always be a Wayfair customer. It’s conduct like this that exemplifies what Wayfair is all about. Thanks , as always!