I was very hesitant to order from Wayfair. You're always taking a chance when you order something you have only seen online. Because the reviews of the return process were positive (you are responsible for return shipping costs), I took a chance. The couch arrived within 2 weeks of ordering. It came in 2 boxes and was undamaged. It was very easy to put together although it is definitely a two person job.  This couch is very comfortable. I love the texture of the upholstery. It's almost like very short shag carpet. The wool is not scratchy at all. I would definitely order from Wayfair again.