Read reviews prior to purchasing as it is very expensive, I have been suffering from bad neck pains and I felt because it was of my pillows. When the package came, I thought it was too soft but when I laid my head on it, the experience was different. The pillow accomodated my head and neck (side sleeper) and felt like I was sleeping on a soft and delicate pillow. Woke up the next day with no neck pain and slept very well.