Dont be afraid to order a couch online. From ordering to delivery and installation, it was a wonderful experience! I was a little concerned that the back cushions would be floppy but they are quite sturdy and hold their shape for back support. The couch itself is very firm but still comfy. The fabric and construction feel alot pricier than it was! As others have said it is huge, can easily fit 4 for movie night. The ottomans do not attach but have not moved so far. Great purchase...Go for it!!