The first time I ordered this microwave there was a huge dent in the top and it wasn't safe to use, the second time I ordered it I plugged it in and it didn't work at all. I tried troubleshooting, with no luck. Both times Wayfair refused to pick up the item so I had to walk to the nearest appliance repair to try to recycle them, I did this twice and I still don't have a microwave. It's beautiful I just wish it worked.