This couch is really cute and was easy to assembly (AND to carry up to my fifth floor walkup). It’s really cute and I love a lot about it, including that the storage is HUGE! And I love that I can put my feet up on the pullout, if I want! The back cushions are cozy but I wish the back were a bit higher for more support but it’s not like... a problem. It is also pretty firm but it’s brand spankin new so I would rather start firm and break it in myself. Be aware there is a slight gap between the pullout and the sectional. I’m planning to get a mattress topper for when friends sleepover because of the firmness but also bc of the gap. (In my photo, the slightly dark spot you see is not a fabric issue my dog just was licking her paw there, haha.) Overall, I’m pleased with this couch!