The order process went smoothly and I love my wall art! I do think you should be clearer on the open box items as I had inquired about this item as “open box” was offered but when I tried to access that price it did’t work . I contacted the virtual assistant about this and the response didn’t come until after I had purchased this item for the full price! Another item that I purchased showed as an open box available. When I called customer service I was told it wasn’t available. Not happy about that bogus offer. If the item comes in different sizes and colors, you should be specific about which is open box. I just redid my living room and spent hundreds on tables, canvas, lamps and more. Also, some items had different discounted prices which I find confusing. Why all the variables? When I asked about the lesser price I was told that it had changed. Please explain.