I ordered this for our nursery for our soon to be expecting baby - took two weeks to arrive and not only were all of the tools missing to put the chair together, but two pieces of the chair were missing as well (both arms of the chair) the pieces that we did have had large bulky staples sticking out of it and looked to be poorly made. they offered to order the parts but we could not wait another two weeks and requested a refund. Hopefully that processes soon. Should have spent a little more $$ and just ordered from a local store and avoided the stress to begin with. now we have to hold these items for three weeks for pick up as well.