I love the look and feel of this sleeper sofa. However, the first time I pulled the sleeper out (which went very smooth) is the last time! I now can not get the bed to retract back into the sofa. This alone is very frustrating, but equally as frustrating is that I have reached out to Wayfair for  support and been treated like an idiot. Yes I am aware it is supposed to fold back the same way that it came out but it is not doing that. All I need is for someone to take the time to help me. I spent a great deal more than I wanted on this sofa sleeper because I trusted that it would be a quality product! Help please!