The sofa is very modern and stylish. It is definitely on the firm side, but I have placed accent pillows to help with the firmness. It is a sturdy and well made sofa. I had some problems with the order and the shipping and worked with Jared at Wayfair and he was absolutely wonderful and helped get the order right. He also communicated throughout the process updating me on the status of the order and checking in afterwards which was amazing customer service and very much appreciate it.