Review: I really like this one (aesthetically cool) but it is not for what it should be.  The biggest issue is the pegs. They're straight somewhat (extremely small bump) so nothing stays on them for a longer period. Technically the hall tree feature is redandat if the clothes don't stay on it. The peg should be tilted in design or some kind of stopover at the end of them so your hanging stuff could stay on it. 

About Support: 
Initially, the one which I've received was with a missing peg (7/8). I have informed the store about this and they've sent me an entirely new hall tree. That was the best ever support I've ever experienced quite frankly.

Sorry for the low rating, it doesn't  resolving my problem, unfortunately.