The item weighed nearly 70lbs and FedEx dropped it off at my apartments office instead of in front of my door at my ground floor unit. My apartment manager was nice enough to deliver it to my apartment. All that aside, there were no damages, imperfections or anything. However, the back pillows are about 3 to 4 inches thick and the back of the sofa is so low that if you lean backwards, you will fall back unless a wall is in place to catch you. This chair is is not made for any other position except backed on a wall. The seat is very firm yet soft and comfortable. The green is extremely beautiful and it took me about 20-30 minutes to put it together alone. This seems like a great starter chair.