I first must say Wayfair customer service is great.I received my fireplace in two days however when i plugged it into the outlet it came on then went off and the only way it would come back on was if i fumbled with the cord so i knew it had a shortage.I called Wayfair and they had a new fireplace sent to me  in two days and said i could donate the original one.I just love how it looks in my living room nice and cozy,i just have to hide the cord better.I gave it four stars because compared to the fireplace in my master bedroom the fire dont look as real or as bright.However for the price it looks fine especially at night