Our family has truly enjoyed this ice maker! It's the perfect size, it's quiet, and keeps up with our needs. Unfortunately, the tray that holds the water cracked and there was an issue with the bar that holds the tray in place. I reached out to the NewAir customer service department with our concerns. From the initial email Karen has been extremely helpful and communicative. This specific unit is currently out of stock but we will be receiving a replacement unit soon. Although we'll miss this unit we look forward to using and reviewing the new product we as well.