The sofa FINALLY arrived (after shipper mess up that took 3 months to sort out) and we are very happy with it. Nice color, smooth leather finish, and it is comfortable. First sit on it--VERY HIGH loft--feet didn't touch the ground (I am 5'9"), but this did settle in the first 2 weeks, so now the height is right. Very happy with sofa... but lack of 5 *s due to long delay in shipping and difficulty of reaching Wayfair customer service: HOW ABOUT A CHAT LINE, or dedicated EMAIL for delivery issues, folks?!