When the product arrived, the side pieces (2) were destroyed during shipping (UPS). I called the customer service number and spoke with Sarah, who was very helpful. Received the second shipment of the two side replacement pieces and they too were damaged heavily during shipment, even though they were bubble wrapped quite extensively. That tells me how poorly UPS was treating the packages! Called and spoke with Sarah again, who again was very nice and reordered the two side pieces I still needed. On the third try I received two good pieces. It took about 2 1/2 hours to put together and when finished it looks great. Assembly instructions need to be better. You will need a rather large area to lay out all the parts for assembly to ensure you don't scratch any pieces. We are very pleased with our sideboard and I would have given it a 5 rating except for the obvious need for better packing due to rough handling by UPS.