My son is using it and we received one and it had a crack on the top panel which would be the top surface,then the man my daughter talked to on the phone was absolutely wonderful ,polite and they sent a whole new one which i was flabbergased by the fact that the second had a nick in the top panel ,I dont know what happen weve had gotten a bed frame and it was great.We still love you Wayfair,Thank you Loretta and Russ