Absolutely love this chair. I am not big and tall more like short and chubby. I've had 2 back surgeries and work from home. I pray this chair holds up for more than 2 years. I pray the cracked spot on the arm rest doesn't break. It arrived with a slight crack. When I attached the screws it was more pronounced. I did take pictures with date and time stamp on them. Didn't reach out to customer service because I didn't want to fool with sending this HUGE chair back. I got it sale at an amazing price for the size of the chair. My thoughts were it would be nice if I can only return the one arm rest for a replacement  but doubt that's possible.  I deducted one star based off the arm rest crack. Otherwise this chair is fabulous!