The ottoman is exactly what I wanted and expected, as far as quality and craftsmanship. Waiting for it to ship was less than PAR, however, because it seemed like it took a week to prepare to ship, then a notice was never received saying the item finally shipped.  If I had not looked up the status of the order again, I never would have known it was coming on Thursday last week, and it would have sat outside in the rain for hours waiting for me to get home.