This is the first time I bought a mattress that didn't come from a store in a delivery truck so I was admittedly a little reluctant. It amazed me that a queen mattress could fit in the box it arrived in, further adding to my slight anxiety. Watch out when you open it- boing-- it does open with a little force. It did take a while for it to fluff up and recover from the packaging. Once it did it was amazingly comfortable. I like to have a little softness when I lie down due to joint pain, but need the support of a firmer layer below. This hybrid did the trick. My daughter tried it and enjoys it so much she sleeps on this bed in the guest room when she visits instead of her old bed. It got a little spill on it early on and it came right out with a little oxy cleaner. It was a good value and pleasant surprise.