Love the lamp; it's just what I was hoping it would be.  However, the assembly took two people two hours before we had to call the assistance number.  Guy was friendly, and seemed to understand that we may have received the wrong base. And a bulb was missing.  He promised to look into the matter.  I followed up with an email to "service" at the same time.  That was a week ago and haven't heard from either source.  Great product; friendly but ineffective assist.