I ordered a mattress and asked for a Hold For Arrival for a specific date. However, they don't say that a Hold for Arrival is a hold for SHIPPING, meaning your order will not be shipped until the date specified. So, once they explained that, I called not once, not twice, but three separate occasions to get an update on my delivery. All the while, the tracking from UPS had not updated at all since the label had originally been on the date I had initially placed the order. Absolutely abhorrently handled.