It's absolutely NOT plush... it's more of a medium/firm. I've only had it a week and will test it a bit longer, but I'm already considering replacing it. I really wanted something softer. Who rates these anyway and why is there no standard? It's pretty tall though, so I might not get 14" again. I'm only 5' 4" myself and feel like I have to throw myself on top of it, even though my base is a platform bed.