I have never had a problem with Wayfair, until I ordered this dresser.  On February 16th, I ordered the dresser in the shade "Natural".  It arrived February 22nd, damaged.  Also, 4 pieces of the hardware broke as we were trying to put the drawers together.  The hardware is really cheap, the pieces that broke were basically like a plastic material coated in a thin layer of metal.  So we contacted Wayfair the same day, Feb 22nd, and ordered replacement parts (which included the hardware that broke and a new top for the dresser).  I was told we'd have the parts in a week or less.  A week went by, nothing.  I started contacting Wayfair everyday, wanting an update on our replacement parts.  Everytime, they didn't have a clear answer.  They said they would contact the appropriate department to put a "rush" on my shipment.  It is now March 16th, exactly one month after ordering the dresser, and it is still in pieces, and I still don't have replacement parts.  What a huge disappointment.