I purchased six dining chairs and one of the legs broke on one chair and there is a second chair that the leg is breaking. I tried keeping the screws a little loose, but the legs wobbled to much and I was afraid it would break. Then I tried tightening them, which seemed to be better but then the screws stripped the wood and pulled out and the leg would no longer stay on. When I removed the screw, the wood had split and there was no way to fix it. I have tried to see how to contact Square Trade, because I ordered 5-yr protection and I am having a hard time finding that information. I paid for them on 5/5, the first chair broke by 5/29---less than a month later and the second chair leg might break soon also. I'm thinking of just taking a good leg from the chair that is broken to replace the one that is only loose, but I fear that this is just a small bandage on a bigger problem.