Can I give it a ZERO for both the chair AND THE LACK OF CUSTOMER SERVICE?  I bought open box.  I get it.  There may be a nick or scratch or something like that.  One chair is fine.  The other chair - BOTH BACK LEGS ARE SO CRACKED THEY ARE ABOUT TO DETACH.  Wayfair 'CUSTOMER SERVICE CHAT" says TOUGH LUCK.  Open box said -WE INSPECT ITEMS CAREFULLY BEFORE SHIPPING.  Either it was BROKEN when shipped or during shipping.  Now I PAID MORE FOR ONE CHAIR than if I had bought FULL PRICE,  AND HAVE TO DISPOSE OF THE OTHER?  Come WAYFAIR!!!  You can do better than that.  Otherwise, I will NEVER, EVER buy from you again, and I will be sure to share with trustpilot, the BBB and every other site I can find.