These are great bookcases, very sturdy and nice and substantial in a room with high ceilings.  They came very well packaged.  That made it surprising to find small chips in the wood between the top and bottom pieces.  They had to have been there before it was packaged.  It wasn't a big deal as my husband caulked between the pieces so they looked like one unit, but was enough that I didn't rate it a 5.  Quality Assurance should have caught it at the manufacturer.