Beautiful chandelier! It arrived in great condition and there was no damaged crystal pieces. Really heavy light. For my 20 ft ceiling, I requested an extra chain but looks like the electrician didn’t have to use it. Took him 3.5 hours to put everything up. Five stars for the product but 1 star taken off for the customer service and price match policy. Two days after I received this light the price dropped for 40. I requested price match but was rejected by the customer service. Totally unaccepted. I would buy the same product somewhere else that has better service.