The lamp arrived timely and packaged well. It dropped in price slightly from the time I ordered it and customer service was outstanding in responding with a partial refund. The light is a slightly different color but still beautiful. Installation was simple outside of the bottom. It is almost impossible to place straight. I have adjusted it multiple times and it's still slightly crooked in one section. However I am still pleased, the price was fantastic and with soft light bulbs it lets off a soft, warm glow.