I gave it a 5 star because the product is sturdy and easy to assemble. All the hardware, except for one, are set where they belong. All you have to do is unscrew them and use the L-wrench provided. The screw that belongs to the cross bar was packed in a small plastic bag with the L-wrench. The bag was torn and the screw went missing. The Wayfair team responded promptly and all is well. The charcoal grey fabric goes beautifully with my pine distressed-finish future. Absolutely love it! This is the 14th item I bought from Wayfair and appreciate their professionalism, timeliness, and friendliness.