Fedex delivered the bed and they threw all of the boxes out onto our driveway in the rain. I was very unhappy with them. The headboard came cracked (I'm not sure if this was the result of Fedex's carelessness or if it was cracked to begin with). I called Wayfair and they are sending us a new headboard. They even called Fedex to place notes to carefully deliver the bed headboard. I was pleased with the way the Wayfair customer service individual helped me. They are a great company, but I wish there would be a different delivery method.