My bed just arrived, but the packaging was not okay. I havent checked to see if anything is damaged yet. Im hoping its not. *update. I put the bed together, and at the last stage, one of the J pieces is not allowing the screws to go through! Needless to say, Im pretty frustrated. This took over 3 hours to build! I have to get a replacement piece, I suppose. **update 2.. I contacted the manufacturer, and they sent me the instructions. I let them know that I am fully aware of how to assemble a bed, I also told them that I just need a replacement piece. I have yet to hear back from them. I just hate that I assembled the entire bed before getting to the very last piece to run into this problem. Looks like Ill have to disassemble this bed and send it back. Poor customer service.