Very nice look and well padded tufted area, but the support boards that come with the bed seem very flimsy. I will replace those. There were no issues with delivery and it came in perfect condition. I've had the bed for over a month now (my own bed) and it's been great. It's not the highest quality fabric or construction (squeaks when sitting and I'm not heavy) but the look is very nice and I've had no issues so far.