The rugs, while good quality, were not red, as depicted in the picture. I had to return them because they were orange. The return seemed to go well, until I received a response in my email that said I would be receiving credit for the rug once returned. While that is all well and good, I had to respond that both rugs were received in the same package and would be returned as such.  I requested that I receive notice that I would be reimbursed for both, but that was several days ago, and I have not yet received notice that both would be credited to my charge account; only the amount for one. Still waiting.  Again, product quality good, customer service questionable.