I took off a star because it was delivered in a cardboard box, half torn open with absolutely no wrapping or packing material. I can't believe any reputable furniture would send a $550 chair like that. Luckily,  there were few nicks on the wood base, but I can't swear it was from such carelessness.  The chair, however, is really nice, and I like it. Not a flimsy or too small. I can see the underside where it swivels, and it doesn't look like the material is neatly stapled, but I am hoping that it will hold up.