Absolutely appalled by the service of Wayfair after waiting on my order of a rug their courier left it on the footpath and the order was stolen. . The courier accepted full responsibility and despite this Wayfair expect me to wait a further 7 days before they will send a replacement . They refuse to give me a refund and to make matters worse the item in question is currently out of stock. The  complaints department is complex and difficult and at no time have o received an explanation or a phone call. Wasn’t what I expected from Wayfair. So I cannot move forward  until the so called specialist team investigate something I got to the bottom of in 15 mins. Unacceptable . John