I was so excited to purchuse this for my mum as a present. But was dissapointed as the chair was not comfortable at all, the back is arched back and not stable as my mum has arthritis. The whole point of purchasing was to help my mums back. As it was a gift we threw away the packaging, and didn't think we would be returning it. I emailed the team at wayfair to say can I return the chair, the advice given was that I can return the chair with the original packaging which we didn't have and also there would be £30.00 courier charge to take the item back. So now we are left with a uncomfortable chair  which cost £150.00, so we are a little disappointed with the service. May be it should be stated somewhere about the returns, as I have ordered from other places where we have returned items without the original packaging and they don't charge a delivery cost. Thanks