This item was delivered in an intact box, but, the one side panel of the cabinet was severely scratched to the point that if it was on the outside we would have had to send it back. It was an inside piece so we were able to use it. It was also missing 2 wooden dowel pieces, but, luckily my husband had some extras in his toolbox. The finished product is beautiful , however I feel that we should be compensated for the severe scratches as it was not cheap and should never have been sent in that condition to a customer. I have enclosed some of the scratch pictures.