I ordered these jars and one of the jars had several cracks in it.  They sent me a new set without having to return the damaged item.  However, this time one of the jars was completely smashed.  (see the picture).  I called and complained this time and told them they need to package it a little better, obviously. Finally, I got another set, but it still had a small chip in the top, which wasn't very noticeable so I just kept it. The jars are really pretty, otherwise, I would have just asked for my money back.  It was just a lot of aggravation.