Ive never had to return an item to Wayfair so I couldnt tell you how it would go, until now. I ordered this paper towel holder in chrome, I recieved it in copper. Although it was a beautiful color, it just didnt go with my decor. So I notified Wayfair of the mistake and within hours I received an apology and a plan to correct their error. 3 days later I recieved another one, in chrome. No questions asked! I couldnt be happier with the holder and the customer service! Thanks Wayfair!