I bought this about 5 months ago and it stop working. Called customer service and they sent a brand new one within the week. I am so thankful for their speedy response cause I use this in my RV that has a big moisture problem and the dehumidifier has corrected the problem. Love my dehumidifier I actually have 2 one in my bathroom and the other in my RV. Love these and they do a great job don't think I can live without them.