We really love this toaster and how it work asfar as the bread going up and down slowly. The only drawback is, when I select bagel or anything to be toasted on one side, both elements still turn on. The same with when we select the option for one piece of toast. Both sides still turn on. My old toaster did not do that. When one selected bagel or one side, only the one side of the heating element turned on. Otherwise, it's a wonderful appliance and I would buy it, again.