The first cart delivered was awful!! None of the holes matched up.  The handle was welded crooked and could not be assembled--but we called customer service and talked to Jourdan.  She took care of everything.  Jourdan gave us an opportunity to receive another cart or a refund and although I had reservations, we opted to get another cart.  This one assembled easily and I love it!  It's sturdy and the brakes on the cart work great.  I'm happy with the decision we made.  So I wasn't at all happy with the first cart delivered but was happily surprised with the Wayfair Customer Service staff (Jourdan).