We've had our new washer about 6 weeks now and I love it. It's only been unbalanced once, because I put too much in, unlike the last washer I had that came unbalanced almost every time I washed towels or sheets. It cleans well although I might stop using the laundry soap sheets because it doesn't rinse off very well. It happened some in the last washer but seems to happen more now. The only negative for me is the heavier washes seem more damp than the last washer so the dryer runs longer.