First of all my Braun coffee machine has no side window for amount of water poured in, so it's very inconvenient to fill.  The coffee pot is defective and the handle and spout are not centered which makes pouring awkward.  I have used Braun coffee maker for many years and never had a problem.  I don't need these big 12 cup coffee makers since I usually make 2-3 cups at a time but Braun doesn't seem to have those coffee makers anymore.