Nice couch. Soft leather feel. Firm cushioning, just enough. Automated recliner and headrest (independently) are nice features and work well (although quite slow). Came in painfully well packaged. Delivery was on point, as usual with Wayfair. Knocked one star because color is not what I ordered; was supposed to be "Caramel" but what we got is "Sienna" (color code 2068) which is closer to a coffee with milk, or a light chocolate. Looks fine in our space though, we'll keep it.