We have hard water. Our last dishwasher was a waste of money as we had to rewash and dry many items. The Bosch 300 has a built in water softener (never knew that was an option) and on the auto cycle cleans and dries everything. The plastic ware comes out dry (as long as it is stacked properly), and I never thought I would like the 3rd silverware rack, but what a game changer so much more room without the basket. The unit is quiet, if you load the app it will alert your phone when it is finished. This was one of the best appliance purchases we made, well worth the money.