I purchased this same item for my mother for Christmas and she loved it. A friend of mine liked it so I ordered another for her as a birthday gift. Unfortunately it arrived cracked. I contacted wayfair for a returnexchangerefund and sent a photo of the damaged item. I was very promptly notified that I would be receiving a refund, and I did within a very short amount of time. Unfortunately I am unable to get another as (for the second time) it’s out of stock so I had to repurchase another elsewhere. However aside from the damaged item, I am very satisfied with wayfair, their products, and very quick resolution with issues that arise.