We ordered 2 chairs for our children as part of their birthday gifts.  Both chairs arrived: one with all parts and it's hanging in our backyard, the other missing the cloth seat!  The second box only had the pipes, hanging ropes and bag of bolts.  Called to report issue and the person I spoke with was very kind, but was told item is on backorder till June, so the system won't let a parts order be made till then!  My kids were very excited for the new swings they picked out, but I'm quite disappointed only 1 arrived with all parts.  Would have rated higher if both chairs arrived as expected with all parts included.