When we redid our kitchen we decided to get a refrigerator that didn't have a water dispenser. The model we wanted had one available but you would have to open the refrigerator every time you wanted to use it. We also wanted a hot water dispenser. I drink tea and didn't want to have to heat up a whole pot of water or use the microwave each time I wanted a cup of tea. With the hot/cold water dispenser I get both with a filter. It's great and the style fit perfectly with our other plumbing pieces. Everyone who sees our new kitchen says they wish they had one for their kitchen!