First, customer service at Wayfair is wonderful. Very friendly and helpful. The product arrived in good shape. As I was assembling it, I noticed that there were marks that were indentations into the engineered wood through the lamination. It appeared as though the hardware package did not have a buffer of some kind and with weight pressed into the boards. Customer service was more than willing to assist in a mutually agreeable resolution. The instructions for assembly are in picture form ONLY. So some of the steps were a bit quizzical and demanded some analysis before proceeding. Also, the smell emanating from the unit is objectionable and I am hoping that with time, the outgassing will cease.