I ordered this hide away hose reel for my brother. It was advertised as a power retractable hose which I thought meant it was automatic wound by the water pressure. He had one before.I called to speak to an agent before I sent the order to make sure. He said it was a retractable so I said go ahead and send. Well we got it and it wasn't auto retractable. My brother is 80 and isn't strong.We were terribly disappointed. I called and a very nice lady spoke to me and tried to make adjustments. He was too weak to pack it up and return it so he  is keeping it. It holds a large amount of hose.