When I opened the one box this couch came in I was a bit disappointed to see the bottom of the couch was ripped, leaving part of the box spring exposed. Only perk of this was it made even easier access to where they place the legs during shipping. After assembling it, which is simply screwing on the legs, I can see the rip. There was no serious damage to the box so I'm unsure of how this rip could have occurred during transit. 

Aside from the rip, it's a VERY firm couch. It's almost like sitting on a soft floor. So if you want a couch that feels like you're sitting on pillows, this one is not it. I've only had it a few days so there is a chance it loosens up. So overall, It's an O-K couch. I'm pretty disappointed in this couch, but its slowly growing on me.