We had bought a lifetime cooler and within 2 weeks of owning it the latches were damaged due to a teething puppy. We had looked online and in-store but was unable to find these latches any where. I sent lifetime an e-mail asking where is could buy replacement latches? Within 24 hours I received a response back from Tiffany. She went far and beyond and sent me replacement latches!! Very greatful for this and knowing LIFETIME is a great company. I am sold and a customer for life. THANK YOU ONCE AGAIN TIFFANY!!!!