We are building our house along with a granny house so none of the 3 fireplaces we ordered are installed just yet (2 in 40 and 1 in 36). We will be putting one of the two 40 in our living room and the 2nd one at the granny house the 36 one will be in the master bedroom (which is a perk of electric fireplace! Can be installed in any room!). But all 3 arrived in great condition and packaging (box within a box) nothing cracked nothing missing. It has great reviews thus far so hopefully its good when plugged in! Ill update once installed and in use.