Received the product and was making my first pot of coffee within 20 minutes! It was so easy to set up and program. Instructions were very clear and helpful. Many features on this Coffee Maker that you would find on more expensive products. My, (and my Wifes) favorite feature is the Bold setting. Nothing like a Robust cup to start the day. Another fine Hamilton Beach product that I would recommend to Family and Friends! [This review was collected as part of a promotion.]