I ordered 2 of these and I was very pleased. Good screen, blocks out “ ugly” on the other side of my fence. I attached it to my chain link. I needed one more panel and ordered the 3rd one. That one arrived and had many broken reeds, looked like some one had walked on it. The package was not opened, but definitely abused. 
The panels come wrapped in a plastic bag and then in a box, so, it appears it was packaged already damaged.