I ordered and received an open box item which was in terrible shape, like it had fallen off a truck. I called  Wayfair while the employee from Handy was here to put it together. She talked to the Handy person and she decided to give me a totally new item for the same price as the damaged one. It made me very happy  and I saved money and she did it with a happy, cheerful attitude. I appreciate her's and the company's  generosity. Thank you. I am waiting for the new item to arrive today.