The idea for this machine is great, less clutter on your countertop. However, the pressure on my machine was not working. Espresso not very hot, slow brew and weak. Steam would only sputter out water. 2 stars because esthetically it is a nice macine, but it just did not meet expectations. When I called the request a return authorization I was told to call manufacturer for troubleshooting. I advised agent I did not want to refurbish a brand new machine and wanted tonreturn it. Ahe wasn't authorized to do so but transferred me to someowe who was able to do so. Customer service was good.