I received a chipped plate and one that was missing glaze in an area and they shipped replacements quickly so that was great! After using these for a little over a year, the plates are pretty scratched up and really show any utensil use on them. The bigger plates, which we do not use as much, still look good. Its a little disappointing that the smaller plates are looking worn already but all in all the set is pretty good for the price point and it was awesome to replace a mismatched set of hand me downs with a better looking set.